Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Dana

Chandler,AZ

Summary

Organized Scheduling Coordinator with proactive attitude regarding production scheduling coordination. Over [Number] years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.

Overview

7
7
years of professional experience

Work History

Scheduling Coordinator

Alpha Healthcare
Chandler, AZ
07.2023 - 11.2023
  • Call potential Caregiver, CNA, and RN Candidates for interviews on open job opportunities with the agency.
  • Make schedules for all working employees.
  • Receive incoming calls/texts from clients and employees.
  • Make outgoing calls/texts to clients and employees.
  • Hire new employees.
  • Call different facilities to close business contracts.
  • Meetings.
  • Visit facilities to close business contracts.

Supervisor

Claire's Stores
Chandler, AZ
01.2023 - 03.2023
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Organized special events such as company picnics or holiday parties for employees.
  • Complied with company policies, objectives and communication goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.

Lead Customer Service Representative

Circkle K
Chandler, AZ
08.2022 - 02.2023
  • Provided guidance and support to customer service representatives.
  • Developed customer service policies, procedures and standards.
  • Maintained up-to-date knowledge of company products and services.

Sales Associate

Forever 21
Chandler, AZ
11.2022 - 01.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.

Crew Member

Wendys Restaurant
Chandler, AZ
12.2021 - 10.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Customer Service Representative

Iqor
Tempe, AZ
07.2017 - 12.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Crew Member

Wendys Restaurant
Chandler, AZ
01.2017 - 07.2017
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Resolved customer complaints in a professional manner.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.

Education

Chandler High School
Chandler, AZ
07.2013

Skills

  • Staff Coordination
  • Calendar Coordination
  • Scheduling
  • Administrative Support
  • Office Management
  • Verbal and Written Communication

Timeline

Scheduling Coordinator

Alpha Healthcare
07.2023 - 11.2023

Supervisor

Claire's Stores
01.2023 - 03.2023

Sales Associate

Forever 21
11.2022 - 01.2023

Lead Customer Service Representative

Circkle K
08.2022 - 02.2023

Crew Member

Wendys Restaurant
12.2021 - 10.2022

Customer Service Representative

Iqor
07.2017 - 12.2017

Crew Member

Wendys Restaurant
01.2017 - 07.2017

Chandler High School

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