NAOMI R. DAVIS, MBA

Work History

Community Foundation Of Louisville

Louisville, KY

07.2022 - Current

Developed business development strategy and program roadmap to more effectively monitor program growth.
Created and implemented program frameworks, performance standards and quality assurance requirements.
Monitor and evaluate all program processes, policies and communication
Monitor and evaluate all program processes, policies and communication
Implemented new internal process for submitting scholarship payments through the transition of manually entering each student to a user-friendly excel upload to iPhi, grants management software, which cut processing time down from 3 weeks to 1 week
Foundation Subject Matter Expertise pertaining to all Scholarships and Grantmaking

Community Foundation Of Louisville

Louisville, KY

02.2021 - 06.2022

Oversee scholarship program which includes 120+ scholarship funds, create and deploy 3 separate applications and handle all correspondence and presentations between donors, fund contacts, students, parents, school counselors across the state, and company
Collaborate with Marketing and Communications, Development and Stewardship and Grants to create and implement data-driven fund documents such as fund agreements, grant reports, recipient agreements, application/renewal forms, surveys, and marketing materials
Work closely with Finance and Operations to forecast the budget for each scholarship fund based on a 5% availability of endowed funds in order to communicate ahead of each scholarship cycle how much is available to award
Increased application completion rates by 15% in one year, through overall program design, layout and question clarification and consultation with students, colleges and universities and donors
Identified inefficiencies within notification and application process and designed simplified forms through FormStack to increase award acceptance by 25% before the deadline.
Analyzed and assessed program performance data and implemented corrective measures.

Community Foundation Of Louisville

Louisville, KY

12.2019 - 02.2021

Liaison of communication between fundholders, nonprofits and staff to ensure timely and accurate transmission of weekly grant requests utilizing the iPhi database
Redesigned and managed email communication processes for the Grants Department to minimize disruptions in contact with fundholders, nonprofits and independent contractors
Responsible for vetting nonprofits legal documentation and grant proposals and conducting due-diligence to verify current or anticipated 501(c)3 status
Handled 25+ client interactions daily, giving detailed, personalized, friendly and prompt service to ensure customer retention and satisfaction
Proficient in implementing and interpreting grants management laws, regulations, policies and procedures to ensure compliance at all times

BB&T

Louisville, KY

03.2018 - 12.2019

Assist the Branch Manager in reaching goals by building relationships with existing clients, utilizing product knowledge, client engagement, cold calling, Salesforce CRM and creative solution delivery to engage existing clients and earn business from prospects
Retail loan officer responsible for working with clients to gather the necessary documentation and serving as the liaison between underwriting and the client
Served as the trusted advisor for 150+ small business and individual clients
Increased branch deposits over 1.4 million in 1 year through product knowledge and creative solution delivery to existing and new clients
Improved branch visibility through community outreach by partnering with neighborhood nonprofit organizations and businesses
Conducted market research and collaborated with other departments (Mortgage, Wealth and Insurance) to identify the needs of clients to propose solutions from our portfolio of products.

The Kroger Company

Louisville, KY

05.2015 - 03.2018

Served as operations, merchandising, human resources and customer success experience roles to increase overall store retail operations, sales and customer experience
Managed staff of up to 500 employees
Supervised construction of 20-million-dollar new store from start to finish, generating over 200% increase in annual sales
Chosen as district wide special project leader where I implemented creative and engaging coaching strategies for hourly employees throughout 22 stores Front End departments to increase customer experience scores by 5% and decreased average wait times by 2 mins