NAOMI R. DAVIS, MBA
Senior Program Officer
Louisville,KY
Summary
Strategic and Visionary Senior Program Officer with excellent analytical and program analysis. Known for being an adaptable, big thinker who pays attention to all the small details. Proven track record in strategically refining processes and crafting quality solutions to influence stakeholders. Comfortable utilizing Trust-Based Philanthropy principals and collaborating with cross-functional teams in fast-paced environment to deliver timely, accurate and profitable results.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Program Officer
Community Foundation Of Louisville
Louisville, KY
07.2022 - Current
- Developed business development strategy and program roadmap to more effectively monitor program growth.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Monitor and evaluate all program processes, policies and communication
- Monitor and evaluate all program processes, policies and communication
- Implemented new internal process for submitting scholarship payments through the transition of manually entering each student to a user-friendly excel upload to iPhi, grants management software, which cut processing time down from 3 weeks to 1 week
- Foundation Subject Matter Expertise pertaining to all Scholarships and Grantmaking
Program Coordinator
Community Foundation Of Louisville
Louisville, KY
02.2021 - 06.2022
- Oversee scholarship program which includes 120+ scholarship funds, create and deploy 3 separate applications and handle all correspondence and presentations between donors, fund contacts, students, parents, school counselors across the state, and company
- Collaborate with Marketing and Communications, Development and Stewardship and Grants to create and implement data-driven fund documents such as fund agreements, grant reports, recipient agreements, application/renewal forms, surveys, and marketing materials
- Work closely with Finance and Operations to forecast the budget for each scholarship fund based on a 5% availability of endowed funds in order to communicate ahead of each scholarship cycle how much is available to award
- Increased application completion rates by 15% in one year, through overall program design, layout and question clarification and consultation with students, colleges and universities and donors
- Identified inefficiencies within notification and application process and designed simplified forms through FormStack to increase award acceptance by 25% before the deadline.
- Analyzed and assessed program performance data and implemented corrective measures.
Grants Management Associate
Community Foundation Of Louisville
Louisville, KY
12.2019 - 02.2021
- Liaison of communication between fundholders, nonprofits and staff to ensure timely and accurate transmission of weekly grant requests utilizing the iPhi database
- Redesigned and managed email communication processes for the Grants Department to minimize disruptions in contact with fundholders, nonprofits and independent contractors
- Responsible for vetting nonprofits legal documentation and grant proposals and conducting due-diligence to verify current or anticipated 501(c)3 status
- Handled 25+ client interactions daily, giving detailed, personalized, friendly and prompt service to ensure customer retention and satisfaction
- Proficient in implementing and interpreting grants management laws, regulations, policies and procedures to ensure compliance at all times
Community Banker III
BB&T
Louisville, KY
03.2018 - 12.2019
- Assist the Branch Manager in reaching goals by building relationships with existing clients, utilizing product knowledge, client engagement, cold calling, Salesforce CRM and creative solution delivery to engage existing clients and earn business from prospects
- Retail loan officer responsible for working with clients to gather the necessary documentation and serving as the liaison between underwriting and the client
- Served as the trusted advisor for 150+ small business and individual clients
- Increased branch deposits over 1.4 million in 1 year through product knowledge and creative solution delivery to existing and new clients
- Improved branch visibility through community outreach by partnering with neighborhood nonprofit organizations and businesses
- Conducted market research and collaborated with other departments (Mortgage, Wealth and Insurance) to identify the needs of clients to propose solutions from our portfolio of products.
Assistant Store Manager
The Kroger Company
Louisville, KY
05.2015 - 03.2018
- Served as operations, merchandising, human resources and customer success experience roles to increase overall store retail operations, sales and customer experience
- Managed staff of up to 500 employees
- Supervised construction of 20-million-dollar new store from start to finish, generating over 200% increase in annual sales
- Chosen as district wide special project leader where I implemented creative and engaging coaching strategies for hourly employees throughout 22 stores Front End departments to increase customer experience scores by 5% and decreased average wait times by 2 mins
Education
MBA -
08.2017 - 05.2019
BBA - Marketing, Communication and Business Management
08.2011 - 05.2015
Skills
Analytical and Critical Thinking
Flexible and Adaptable
Excellent Communication
Written Communication
Dependable and Responsible
Self-Motivated
Documentation skills
Data analysis
Financial Forecasting
Quality Management
Project Management
Department collaboration
Budget development
Strategic planning
Cultural Awareness
Data Entry
Organization and Time Management
MS Office
Planning and Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Program Officer - Community Foundation Of Louisville
07.2022 - Current
Program Coordinator - Community Foundation Of Louisville
02.2021 - 06.2022
Grants Management Associate - Community Foundation Of Louisville
12.2019 - 02.2021
Community Banker III - BB&T
03.2018 - 12.2019
University of Louisville - MBA,
08.2017 - 05.2019
Assistant Store Manager - The Kroger Company
05.2015 - 03.2018
University of Louisville - BBA, Marketing, Communication and Business Management
08.2011 - 05.2015