Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Delassus

Briggsdale,CO

Summary

With a proven track record at G&Z Transport, I excel in safe driving and customer service, ensuring timely deliveries and maintaining a clean MVR. My expertise in route planning and adaptability has significantly enhanced operational efficiency. I bring a strong work ethic and excellent problem-solving capabilities to every task.

Overview

9
9
years of professional experience

Work History

Truck Driver

G&Z Transport
05.2023 - Current
  • Provided excellent customer service by professionally addressing any concerns or questions from clients upon delivery of goods.
  • Contributed to a safe working environment by following company policies and procedures regarding workplace safety.
  • Coordinated regular maintenance checks on trucks for ensuring reliable performance on long-haul trips.
  • Improved delivery efficiency by planning optimal routes and adhering to strict schedules.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected load security and checked for damages.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Dispatcher

May Trucking Company Brooks Terminal
09.2019 - 05.2023
  • Directed dispatching, routing, and tracking of 20 to 30 fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Utilized customer feedback to improve customer service.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Assisted in resolving customer complaints and grievances.
  • Answered phone calls and responded to customer emails.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Enhanced team morale by fostering supportive and collaborative work environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Truck Driver

May Trucking Company Brooks Terminal
04.2016 - 09.2019
  • Provided excellent customer service by professionally addressing any concerns or questions from clients upon delivery of goods.
  • Contributed to a safe working environment by following company policies and procedures regarding workplace safety.
  • Coordinated regular maintenance checks on trucks for ensuring reliable performance on long-haul trips.
  • Improved delivery efficiency by planning optimal routes and adhering to strict schedules.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected load security and checked for damages.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Education

Some College - Education

Arapahoe Community College
Littleton, CO

Skills

  • Safe Driving
  • Strong Work Ethic
  • Self-motivation and discipline
  • Safe Driving Practices
  • Dependable and reliable
  • Transportation safety
  • Class A Commercial Driver's License
  • Vehicle inspections
  • DOT Compliance
  • Vehicle inspection abilities
  • Long-haul driving
  • Load security
  • Route Planning
  • GPS and route planning
  • Inclement weather driving
  • Route Management
  • Customer-Oriented
  • Equipment Operation
  • Materials Transport
  • Basic Computer Literacy
  • Flexible schedule availability
  • Accurate record keeping
  • Load securing proficiency
  • Defensive Driving Techniques
  • Clean MVR
  • Decision-Making Competence
  • Physical stamina and strength
  • Adherence to Regulations
  • Route logs
  • Stress management aptitude
  • Courteous and polite demeanor
  • Efficient trip planner
  • Problem-solving capabilities
  • OTR Driving
  • Trip planning
  • Refrigerated trailers operation
  • Truck Driving
  • Map Reading
  • Adaptability and Flexibility
  • Assisting customers
  • CB Radio Communication

Timeline

Truck Driver

G&Z Transport
05.2023 - Current

Dispatcher

May Trucking Company Brooks Terminal
09.2019 - 05.2023

Truck Driver

May Trucking Company Brooks Terminal
04.2016 - 09.2019

Some College - Education

Arapahoe Community College

Similar Profiles

CREATE PROFILE
Naomi Delassus