Naomi De Leon
Customer Service Specialist
Leander,TX
Summary
- Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Director; Phone Agent
Telefund
Austin, TX
04.2014 - 06.2019
- Raised money for non-profit organizations through various tactics.
- Aided in management of roughly 19 callers.
- Co-lead Campaign Management tasks as required.
- Trained and mentored new employees on industry practices and business operations.
- Conducted all administrative duties: Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw multiple budgets
- Coordinated special requests from client executives and operations director.
- Shared responsibility of nightly closing procedures and generated payroll monthly.
Pet Case Manager
Austin Pets Alive!
Austin, TX
08.2008 - 04.2014
- Remote, Work from Home, Processed 15-100 pet adoptions nightly.
- Managed/Maintained 10-30 emails from company email account designed to assist public with pre/post adoption concerns.
- Assisted medical clinic in updating. maintaining 5-20 pre-adoption records and scheduling appointments.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Master of Arts - Counseling
St. Edwards University
Austin, TX 08.2009 - 05.2012
Bachelor of Arts - Psychology
Lamar University
Beaumont, TX 08.2001 - 06.2006
Skills
2 Years supervisor experience, built trusting relationships with colleagues
4 Years administrative experience, maintained sensitive information in accordance with the law
4 Years recruitment experience, interviewed and onboarded candidates
3 Years training experience, training program design and implementation
6 Years customer service experience
Multi-line telephone system management
Office support (phones, faxing, filing)
Active Listening
Additional Information
- Achievements , Ronald E. McNair Post-Baccalaureate Achievement Program Psi Chi Honor Society President
Timeline
Assistant Director; Phone Agent
Telefund
04.2014 - 06.2019
Master of Arts - Counseling
St. Edwards University
08.2009 - 05.2012
Pet Case Manager
Austin Pets Alive!
08.2008 - 04.2014
Bachelor of Arts - Psychology
Lamar University
08.2001 - 06.2006