Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Deslongchamps

Springfield,MA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Dispatcher

First Student
09.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery
  • Communicating with school personnel and parents who make inquiries and requests reguarding daily routes and trips
  • Checking drivers in before each AM and PM route
  • Notifying location manager of any absent personnel and assisting the manager in immediately obtaining substitutes
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Completing route updates and report forms(time-off requests, Write-ups)
  • Monitoring two-way radio communications and assisting drivers in the on-time and safe transportation of their passengers
  • Answered phone calls and responded to customer emails.

Driver

First Student
10.2010 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Education

GED -

Stcc
03.2005

Skills

  • Data Entry

  • Dispatch software

  • Stress Tolerance

  • Dispatching procedures

  • Updating logs

  • Incident Reporting

  • Database updates

  • Verifying coverage

  • Customer Service

  • Decision-Making

  • Critical Thinking

  • Dispatch Recordkeeping

  • Delegating Work

  • Records Maintenance

Timeline

Dispatcher

First Student
09.2023 - Current

Driver

First Student
10.2010 - Current

GED -

Stcc
Naomi Deslongchamps