NAOMI DIKOKA

• Processed, reviewed, and posted a high volume of vendor invoices, ensuring accurate coding and timely payment

• Managed payment runs, including checks, ACH, and wire transfers, ensuring all vendor payments were issued on schedule

• Reconciled accounts payable ledgers, resolved invoice discrepancies, and maintained accurate financial records

• Collaborated with internal departments and external vendors to resolve billing issues and respond to inquiries

• Assisted in month-end closing processes, including generating financial reports and preparing accounts for audit

• Utilized accounting software and systems to automate processes and improve efficiency, while ensuring compliance with company policies and regulations

• Managed day-to-day office tasks, ensuring smooth workflow and timely completion of projects.
• Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
• Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
• Interacted with customers by phone, email, or in person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

• Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
• Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
• Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
• Improved client outcomes by conducting comprehensive assessments and developing individualized case plans.

• Project planning and event coordination.
• Leadership abilities and strategic thinking.
• Ability to conceptualize ideas and execute them into tangible actions.
• Proficient in planning and organizing events and projects to meet deadlines with a keen attention to detail.
• Skilled in working with a diverse variety of individuals.
• Able to work independently and as a team member to ensure accountability and effective project/program delivery.
• Proficient in the Microsoft Office Suite.
• Experience in checking in volunteers and providing them with orientation.

• Responded to student needs and questions promptly.
• Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
• Supported classroom activities, tutoring, and reviewing work.
• Maintained safety and security by overseeing students in recess environments.

• Processed returned items following store policy
• Scanned customer purchases, supporting transactions to streamline sales process
• Helped customers find specific products, answered questions, and offered advice
• Student Assistant Program.

• Provided excellent customer service to students and staff at front desk, addressing inquiries and concerns promptly.
• Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
• Performed clerical tasks such as photocopying, and scanning documents efficiently while maintaining confidentiality when necessary.
• Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
• Maintained accurate inventory of office supplies, ensuring availability of necessary materials for daily operations.