NAOMI EVANS
Terre Haute,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Patient Support Agent
CleanSlate Centers
05.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Surgery Scheduler
Union Hospital
03.2022 - Current
- Provided excellent customer service by responding promptly and accurately to patient inquiries regarding procedures and appointments
- Developed strong relationships with surgeons and office staff to facilitate an efficient workflow
- Educated patient in person or by telephone on pre and post-operative care instructions
- Collaborated closely with physicians and other healthcare professionals to ensure quality patient care throughout the surgical process
- Conducted patient pre-certification on proper insurance approval for appointments and medical care
- Demonstrated ability to multi-task effectively while managing a high volume of calls from patients
- Registered and scheduled appointments for patients according to availability
- Gathered information from variety of sources to establish and maintain medical files for patients
- Assisted in coordinating post-surgical follow-up visits with patients
- Accurately entered data into computer systems for billing purposes
Medical Receptionist
Union Hospital
01.2019 - 04.2022
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients immediately upon arrival, providing excellent customer service
- Processed payment transactions for cash, checks, and credit and debit cards
- Organized and filed patient medical records
- Scanned documents into the electronic health record system securely
- Performed basic clerical duties such as photocopying documents or scanning files
- Entered data into electronic health record system accurately and timely
- Organized paperwork for medical records accurately and efficiently
- Assisted the front office team with additional duties as needed
- Ensured compliance with organizational policies and procedures related to patient care
Medical Receptionist ll
UTMB Regional Women's Services and Pediatrics
01.2013 - 01.2015
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Greeted patients immediately upon arrival, providing excellent customer service
- Performed basic clerical duties such as photocopying documents or scanning files
- Entered data into electronic health record system accurately and timely
- Maintained confidentiality of patient information according to HIPAA regulations
- Organized paperwork for medical records accurately and efficiently
- Assisted with administrative tasks such as filing documents or preparing mailings
- Assisted the front office team with additional duties as needed
Education
Medical Coding and Billing -
AAPC
International Studies - undefined
Indiana Bible College
GED - undefined
Pearland High School
Skills
- Insurance Verification
- HIPAA Compliance
- Correspondence Writing
- Bilingual/ Spanish
- Calendar Management
- Attention to Detail
- Customer Service
- Critical Thinking
- Time Management
- Problem Solving
- Professionalism
- Organizational Skills
- Data Entry Proficiency
- Medical Terminology
- Scheduling Expertise
- Computer Literacy
References
- Trish Rutledge, Practice Manager,(812)478-8888 , Trishgreenwell@union.health
- Jennifer Hodges, CMA / Scribe, (812) 239-1388, Jenniferhodges5424@gmail.com
- Laci Harden, Medical Receptionist, (618) 553-3785, Tharden@union.health
- Amber Lemoine, Friend, (817) 863-5169, Amber_lemoine@yahoo.com
- Deborah Smith, Friend, (979) 665-6912, Deborah_therock@sbcglobal.net
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Patient Support Agent
CleanSlate Centers
05.2024 - Current
Surgery Scheduler
Union Hospital
03.2022 - Current
Medical Receptionist
Union Hospital
01.2019 - 04.2022
Medical Receptionist ll
UTMB Regional Women's Services and Pediatrics
01.2013 - 01.2015
Medical Coding and Billing -
AAPC
International Studies - undefined
Indiana Bible College
GED - undefined
Pearland High School