Naomi Gadalean
Phoenix,AZ
Summary
Highly organized and detail-oriented administrative professional with strong work ethic and dedication to achieving goals. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Hygiene Coordinator
Carefree Smiles Dentistry
10.2022 - Current
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Boosted office productivity by maintaining accurate records and updating patient information in a timely manner.
Personal Assistant
Private Client
01.2022 - 10.2022
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
Treatment Coordinator
Gentle Dental
01.2021 - 07.2021
- Collected copayments and confirmed patients dental insurance eligibility and coverage benefits for proposed treatment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual's needs.
- Provided excellent customer service to create positive experiences and build patient trust.
Receptionist
Five Star Senior Living
05.2020 - 12.2020
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled assignments independently with good judgement and critical thinking skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate Degree - General Studies
Portland Community College
Portland, OR2022
Skills
- Process Improvement
- Sales
- Client Relations
- Technology Proficiency
- Team player mentality
- People Excellence
- Conflict Resolution
- Reliability and punctuality
- Oral and written communications
Timeline
Hygiene Coordinator
Carefree Smiles Dentistry
10.2022 - Current
Personal Assistant
Private Client
01.2022 - 10.2022
Treatment Coordinator
Gentle Dental
01.2021 - 07.2021
Receptionist
Five Star Senior Living
05.2020 - 12.2020
Associate Degree - General Studies
Portland Community College
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