Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Giammona

Vineland,NJ

Summary

Proven track record in enhancing customer satisfaction, notably at PNC Bank and Walmart. Excelled in boosting sales and team productivity at American Eagle through strategic planning and effective management. Skilled in analytical thinking and communication, adept at fostering positive environments and driving results.



Overview

3
3
years of professional experience

Work History

Bank Teller

PNC Bank
07.2024 - Current
  • Handled transactions with accuracy to provide precise data regarding cash flow.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Participated in team meetings and staff training sessions.

Personal Digital Shopper

Walmart
03.2023 - 06.2024
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Maintained high satisfaction ratings by consistently meeting deadlines and quality goals for accuracy and timeliness.
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Efficiently addressing and resolving digital shopping inquiries.

Front End Cashier

Walmart
09.2022 - 03.2023
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.

Merchandise Manager

American Eagle
08.2021 - 11.2022
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels in a timely manner.
  • Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
  • Planned and completed efficient store resets to prepare store for special promotions and seasonal updates.

Education

Associates in Business Administration

Atlantic Cape Community College
Mays Landing, NJ
01-2023

Skills

  • Customer service
  • Project management
  • Strategic planning
  • Team building and leadership
  • Data collection
  • Communication
  • Analytical thinking

Timeline

Bank Teller

PNC Bank
07.2024 - Current

Personal Digital Shopper

Walmart
03.2023 - 06.2024

Front End Cashier

Walmart
09.2022 - 03.2023

Merchandise Manager

American Eagle
08.2021 - 11.2022

Associates in Business Administration

Atlantic Cape Community College

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Naomi Giammona