Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Naomi Gonzalez

San Gabriel,CA

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Yoshinoya
Temple City, CA
04.2015 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Cook

Dirt Dog
Pasadena, CA
10.2019 - 01.2020
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Communicated closely with servers to fully understand special orders for customers.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.

Line Cook

Conner Bakery
Pasadena, CA
10.2018 - 02.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.

Education

High School Diploma -

Sacramento High School
Sacramento
06.1999

Skills

  • Transaction Monitoring
  • Sales Monitoring
  • Fire Safety Regulations
  • Product and Service Knowledge
  • Employee Coaching and Motivation
  • Managing Multiple Priorities
  • Recruiting and Interviewing
  • Managing Operations and Efficiency
  • Cost Management
  • Directing Team Members
  • Shift Coverage
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Cook

Dirt Dog
10.2019 - 01.2020

Line Cook

Conner Bakery
10.2018 - 02.2019

Assistant Manager

Yoshinoya
04.2015 - Current

High School Diploma -

Sacramento High School

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