Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Gray

Memphis,TN

Summary

Adept at customer relationship building and managing high-volume transactions, I significantly enhanced employee morale and customer satisfaction at Walmart. My tenure at Memphis Zoo showcased my culinary expertise and ability to thrive under pressure, leading to improved kitchen efficiency and food quality. Demonstrated skills include stress tolerance and professional appearance, contributing to a positive and efficient work environment.

Overview

3
3
years of professional experience

Work History

Front End Customer Service Associate

Walmart
09.2023 - 02.2024
  • Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.

Cook

Memphis Zoo
10.2021 - 04.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
  • Collaborated with the management team to develop new menu items based on customer feedback and preferences.

Education

. - Culinary

Remington College - Baton Rouge
Baton Rouge, LA
10.2024

Skills

  • Patience and resilience
  • Customer Relationship Building
  • Complaint Handling
  • Professional Appearance
  • Up-selling techniques
  • Customer experience management

Timeline

Front End Customer Service Associate

Walmart
09.2023 - 02.2024

Cook

Memphis Zoo
10.2021 - 04.2023

. - Culinary

Remington College - Baton Rouge
Naomi Gray