Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Gulledge

Benton Harbor,MI

Summary

Dynamic Medical Assistant with extensive experience at Core Well Health Plastic Surgery, excelling in patient care coordination and electronic health records management. Proven ability to monitor vital signs and educate patients, ensuring compliance with regulatory standards. Recognized for exceptional customer service and effective team collaboration, enhancing patient outcomes in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Medical Assistant

core well health plastic surgery
Joseph, MI
11.2024 - Current
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Collected samples from patients for laboratory testing purposes.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Organized patient charts before each day's clinic sessions began.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Administered injections, medications and treatments as directed by the physician.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Organized charts, documents and supplies to maintain team productivity.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Incorporated outside records into charts and EHR.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Educated patients about medications, procedures and physician's instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Medical Assistant Externship

WellNow Urgent Care
Niles, MI
05.2024 - 07.2025
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Collected samples from patients for laboratory testing purposes.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Documented notes during patient visits.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.

Server and Host

Applebee's Grill + Bar
Benton Harbor, MI
03.2023 - 05.2023
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Stayed informed about daily specials, new menu items, promotions.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Set up tables in between patrons to reduce wait times.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Prepared checks, itemizing total meal costs and taxes.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Served food and beverages to patrons and confirmed complete orders.
  • Managed incoming calls during busy shifts.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Checked identification for guests who appeared under age 21.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Performed light administrative duties such as filing documents and taking messages.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Assisted servers in seating guests by escorting them to their tables.

Concession Stand Worker

regal entertainment center
Orlando, FL
09.2019 - 12.2019
  • Assisted with stocking shelves and restocking supplies as needed.
  • Prepared concession stand items such as popcorn, hot dogs, nachos.
  • Provided customers with nutritional information about food items available at the concession stand.
  • Followed all safety guidelines while preparing food items.
  • Maintained accurate records of sales transactions in order to balance the daily cash drawer.
  • Utilized proper sanitation techniques when operating kitchen equipment such as fryers, grills, ovens.
  • Informed management of any shortages or discrepancies in inventory levels.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Assisted customers with special requests or dietary needs whenever possible.
  • Organized inventory in an efficient manner to ensure easy access when needed.
  • Ensured the cleanliness of the concession stand area by wiping down surfaces and cleaning up spills.
  • Greeted customers and provided excellent customer service.
  • Restocked condiments such as ketchup, mustard, and mayonnaise as needed.
  • Trained new employees on proper procedures for running the concession stand.
  • Identified potential hazards and took appropriate corrective action where necessary.
  • Served food and beverages with focus on quality items and superior service.
  • Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Measured ingredients according to specified recipes to reduce waste.
  • Prepared items according to written or verbal orders, working on several different orders.
  • Pleasantly served fresh food and beverages to customers at concession stand.
  • Received orders and fulfilled orders quickly and efficiently.
  • Delegated tasks to other concession team members and prioritized duties to meet deadlines.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Monitored supply inventory and replenished at end of each day to prepare for next event.
  • Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Managed concession stand public gatherings, including concerts and sports events.
  • Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Followed established restaurant practices and procedures, delivering food that met quality standards.
  • Promoted events and menu selections on social media platforms to increase sales.
  • Answered patron questions about menu items, pricing and potential food allergy risks.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Made and served coffee, tea and fountain drinks.
  • Worked with teammates and openly invited coaching from management team.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.

Education

Medical Assistant

Ross Medical Education Center
Benton Harbor, MI
04-2025

Skills

  • Electronic health records
  • Patient evaluation
  • Vital signs monitoring
  • Medical terminology
  • Patient education
  • Inventory management
  • Customer service
  • Team collaboration
  • Patient skin and nail care
  • Regulatory compliance
  • Appointment reminders
  • Communicating with patient families
  • Companionship and emotional support
  • Patient care coordination
  • Sterilization techniques
  • Patient flow management
  • Case management
  • Clinical trial support
  • Medical terminology knowledge
  • Simple dressings
  • Appointment setting
  • Medical procedures
  • Patient-handling equipment
  • Healthcare software proficiency
  • Doppler proficiency
  • Wound care management
  • Feeding assistance expert
  • pH testing
  • Emergency response preparedness
  • Clinical documentation
  • Specimen labeling
  • IDX appointment scheduling
  • Medical records confidentiality
  • Respiratory equipment utilization

Timeline

Medical Assistant

core well health plastic surgery
11.2024 - Current

Medical Assistant Externship

WellNow Urgent Care
05.2024 - 07.2025

Server and Host

Applebee's Grill + Bar
03.2023 - 05.2023

Concession Stand Worker

regal entertainment center
09.2019 - 12.2019

Medical Assistant

Ross Medical Education Center

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Naomi Gulledge