Naomi Gutierrez
San Antonio,TX
Summary
I am seeking employment with a company where I can grow professionally and personally. Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive with leadership skills, committed to reaching business goals.
Overview
22
22
years of professional experience
Work History
Banking Representative
United States Automobile Association
San Antonio, TX
01.2023 - Current
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Cross-sold bank products and services to existing customers in order to meet sales goals.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Administrative Assistant
Grabel Spine
West Palm Beach, FL
11.2013 - 06.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Responded to customer issues to provide immediate resolution and improve retention.
- Review files, records, and other documents to obtain information to respond request
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Secretary Manager
Good Samaritan Medica Center
West Palm Beach, FL
04.2012 - 11.2013
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Assisted with the preparation of payroll documents for processing.
- Answered telephones, directed calls, and took messages.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Greeted visitors in a professional manner and provided them with assistance as needed.
Store/Customer Service Manager
Old Navy
11.2001 - 04.2008
- Supervised/Assisted staff of 40 personnel with resolving complex customer issues and implementing targeted solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Developed policies and procedures related to customer service operations.
Education
High School Diploma -
John I Leonard
Skills
- Spanish Speaking
- Compliance Monitoring
- Exceptional Customer Service
- Performance Improvement
- Resource Management
- Expense Tracking
References
- Jordan Grabel, MD, 561-833-6388
- Heather Ratliff, 561-506-2327
- Rose Rodriguez, 561-714-2795
References
References available upon request.
Timeline
Banking Representative
United States Automobile Association
01.2023 - Current
Administrative Assistant
Grabel Spine
11.2013 - 06.2022
Secretary Manager
Good Samaritan Medica Center
04.2012 - 11.2013
Store/Customer Service Manager
Old Navy
11.2001 - 04.2008
High School Diploma -
John I Leonard
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