Summary
Overview
Work History
Education
Skills
Traveling
Languages
Timeline
ProjectManager

NAOMI HALL

Brooklyn,NY

Summary

Driven professional offering in-depth experience of quality customer-service and vital business projects and processes. Excellent communicator and respectful team player with strengths in daily operations management and workflow improvements. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

8
8
years of professional experience

Work History

Server

Texas De Brazil
Tampa, FL
05.2016 - 07.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Guest Relations Supervisor

City Of Tampa
Tampa, FL
05.2016 - 07.2018
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Motivated and rewarded employees to improve engagement.

Manager, Sales and Customer Support

City Of Tampa
Tampa, FL
07.2018 - 12.2020
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coordinated responses and resources to handle special client requests.
  • Documented customer complaints and completed corrective action requests.
  • Built relationships with customers and community to establish long-term business growth.

Project Manager

Private Client
Brooklyn, NY
12.2020 - Current
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Collaborated with media to encourage company and product coverage and promote brand mission and values.
  • Designed and implemented strategic business plan objectives.
  • Identified customer needs through market research and analysis.
  • Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.

Education

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
05.2020

Skills

  • Confident and Driven
  • Excellent Public Speaker
  • Time Management
  • Customer Satisfaction
  • Exceptional Service Quality
  • Active Listener

Traveling

I have traveled to nearly every Caribbean country and have visited 37/50 states! I have a reputation of always being on-the-go and look forward to seeing more of the world we live in!

Languages

French
Professional Working

Timeline

Project Manager

Private Client
12.2020 - Current

Manager, Sales and Customer Support

City Of Tampa
07.2018 - 12.2020

Server

Texas De Brazil
05.2016 - 07.2017

Guest Relations Supervisor

City Of Tampa
05.2016 - 07.2018

Bachelor of Science - Business Administration And Management

Southern New Hampshire University

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