Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Hays

Grandville,MI

Summary

Dynamic professional with a proven track record at Dollar General Store, enhancing customer satisfaction and boosting sales through effective product promotion. Skilled in inventory management and employee training, I foster a collaborative team environment while driving operational excellence. Recognized for strong leadership and task delegation, ensuring a seamless shopping experience.

Positive, reliable, and organized professional with strong attention to detail and commitment to maintaining secure and efficient work environment. Familiar with retail operations and customer service principles, as well as proficient in inventory management and team coordination. Capable of ensuring smooth operations and positive customer experience.

Overview

2
2
years of professional experience

Work History

Key Carrier

Dollar General Store
01.2025 - 05.2025
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.

Head Barista

KTZ's Coffee Shop
08.2023 - 02.2024
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.

Restaurant Hostess

Chayito's Mexican Grill
03.2023 - 08.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Pathways
Grandville

Skills

  • Inventory and sales coordination
  • Employee shift coordination
  • Inventory management
  • Task delegation expertise
  • Store operations
  • Loss prevention strategies
  • Customer service
  • Cash handling
  • Customer service management
  • Training and mentoring
  • Staff training and development

Timeline

Key Carrier

Dollar General Store
01.2025 - 05.2025

Head Barista

KTZ's Coffee Shop
08.2023 - 02.2024

Restaurant Hostess

Chayito's Mexican Grill
03.2023 - 08.2023

Pathways

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