Naomi Heath
United States Air Force
San Antonio,TX
6
years of professional experience
Customer-focused professional with extensive experience in public safety, emergency response, training, and customer service. Skilled at communicating effectively in high-stress environments, resolving customer concerns, and ensuring the safety and comfort of diverse populations. Proven ability to remain calm under pressure, work collaboratively with teams, and provide exceptional service while maintaining strict compliance with safety procedures.
Work History
Access Control Specialist
1 Year 6 Months- Oversaw access control processes to ensure security and efficiency for over 4000 annual visitor requests and 300 foreign visits.
- Performed detailed credential verification to uphold compliance with established security protocols and maintain accurate records.
- Resolved visitor concerns and escalated issues while exemplifying professionalism and strong interpersonal skills.
- Utilized strong communication skills to navigate and resolve challenges while interacting with diverse groups in demanding situations.
Unit Field Trainer and Scheduler
2 Years 3 Months- Delivered over 280 hours of comprehensive classroom and hands-on instruction in emergency response and safety procedures annually.
- Facilitated comprehensive CPR, first aid, and emergency medical care instruction to promote community safety and preparedness.
- Directed development and implementation of training schedules for 450 personnel, ensuring alignment with organizational objectives.
- Implemented safety protocols to ensure adherence to OSHA and bloodborne pathogen regulations.
Security Forces Patrolman
2 Years 6 Months- Executed effective communication and multitasking strategies while overseeing radio telephone and computer-based dispatch systems in a fast-paced environment.
- Monitored access control points to prevent unauthorized entry and maintain secure environments.
- Responded to emergencies, providing immediate assistance and coordinating with first responders effectively.
- Enforced regulations and security protocols, ensuring compliance among personnel and visitors.
Restaurant Waiter
7 Months- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, balancing orders and delivering timely food and beverages.
- Trained new staff on restaurant policies, customer interaction techniques, and menu knowledge.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
Education
No Degree - Associates of Applied Science
- Honor Roll, Spring 2026
High School Diploma
Skills
Skilled in high-stress communication
Proficient in conflict resolution
Experience with varied work hours
Experienced in engaging with varied groups in fast-paced settings
Performing safety assessments
First aid response proficiency
Languages
English
Native or Bilingual
Timeline
Access Control Specialist
United States Air Force
04.2023 - 10.2024Read More
Unit Field Trainer and Scheduler
United States Air Force
12.2020 - 03.2023Read More
Security Forces Patrolman
United States Air Force
06.2019 - 12.2021Read More
Restaurant Waiter
La Brisa Mexican Bar and Grill
08.2018 - 03.2019Read More
St. Phillips College
No Degree from Associates of Applied Science
Read More
Parkview Baptist High School
High School Diploma
Read More