Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Sewing
Languages
Timeline
Generic
Naomi Hernandez

Naomi Hernandez

Fresno,CA

Summary

Seasoned operations manager and talented leader with 25 years of experience leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Positive attitude and focus evident in proven sales and leadership strengths. Results-driven and resilient, adept at developing teams, improving processes, and increasing productivity. Solid understanding of industry trends, excellent communication skills, and talent for identifying areas in need of improvement. Consistently implements strategic changes to drive success.

Overview

23
23
years of professional experience

Work History

CICEO, Factory Operations Manager

Prefab Innovations Inc
01.2024 - 09.2024


  • Create & manage factory efficiencies in relation to production and finance.
  • Project management in factory, sites and oversaw inspections.
  • Scheduling builds and deliveries as to meet contract deadlines.
  • Customer relations and product delivery to completion of ADU units.
  • Forecasting needs & growth.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed attendance system and payroll reports.

Assistant Vice President Treasury Management Officer

Tri Counties Bank
05.2018 - 11.2023
  • Sales, Document Prep, Proforma building, Presentation, Portfolio Management of Territory from Modesto to Bakersfield
  • Lead/Mentor other TMO's in Fresno Area
  • Partner with branches, LPO's and other partners in obtaining new business
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Collaborated closely with executive leadership, LPO's, branches and partners to align department goals with overall company objectives, resulting in stronger organizational cohesion and higher sales.
  • Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
  • Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
  • Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.

Cash Management Assoc.

United Security Bank
08.2017 - 05.2018
  • Sales retention & acquisition of Treasury products and services.
  • Document preparation of sold products.
  • Evaluated clients needs based on comprehensive assessments of most recent banking relationship to assess banking needs for Proforma building & onboarding.
  • Implementation & install of treasury programs and services.
  • Managed portfolio of treasury customers throughout 12 branch California Territory.


Financial Sales Adv. II, LBE, MCE

BBVA
01.2015 - 08.2017
  • Hybrid banking position covering new consumer & business accounts, consumers & small business lending products, mortgage origination, home equity lines of credit, treasury service sales and financial advising.
  • Maximized revenue potential by identifying cross-selling opportunities for additional products and services.
  • Managed a diverse portfolio of high-net-worth clients, ensuring optimal asset allocation and risk management strategies.
  • Collaborated with internal departments to develop customized financial solutions tailored to individual client needs.
  • Improved customer retention rates with exceptional follow-up practices and timely resolution of issues.

Marketing Advisor

First California Federal Credit Union
04.2012 - 01.2015
  • Hired as part-time teller, moved to platform new account rep in 2 weeks. Then marketing within first 6 months due to proven cross-selling practices and updating all documents to printable online documents.
  • Updated all IRA and CD procedures to reflect current compliance laws.
  • Converted all onboarding and new account documentation to online printable documents.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
  • Strengthened client relationships by providing tailored marketing advice and support.
  • Expanded market reach through the identification and targeting of new audience segments.
  • Grew mortgage portfolio by 46% in first year.

MSR III

Golden 1 Credit Union
07.2001 - 01.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced branch environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Teller lead, trained and assisted new employees with programs & policies and procedures.
  • Consistently met and exceeded sales goals.
  • Contributed time to marketing initiatives outside of regular work schedule.

Education

Business Administration -

Fresno Pacific University
01.2027

Skills

  • SalesForce
  • Deputy
  • Xero
  • Quickbooks
  • ACH systems
  • Notary Public
  • Operations Management & Efficiency
  • Planning, Implementation & Project Management
  • Policies and procedures implementation
  • Performance monitoring
  • Employee Motivation & Staff Development
  • Maintaining Compliance

Awards

  • 2019, President's Club Winner
  • 2020, President's Club Winner
  • 2021, President's Club Winner

Volunteer Experience

  • Fresno Area Hispanic Foundation, Board Member
  • Total Life Change, Fundraising Committee
  • Ewing Elementary School Site Council, Past Chair/Vice Chair
  • McLane High School, School Site Council

Sewing

Taught by my grandma, two aunts and mom at the young age of 8, I now sew professionally. I enjoy making baby blankets and full nursery designs to help parents welcome their new bundles of joy.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

CICEO, Factory Operations Manager

Prefab Innovations Inc
01.2024 - 09.2024

Assistant Vice President Treasury Management Officer

Tri Counties Bank
05.2018 - 11.2023

Cash Management Assoc.

United Security Bank
08.2017 - 05.2018

Financial Sales Adv. II, LBE, MCE

BBVA
01.2015 - 08.2017

Marketing Advisor

First California Federal Credit Union
04.2012 - 01.2015

MSR III

Golden 1 Credit Union
07.2001 - 01.2012

Business Administration -

Fresno Pacific University

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Naomi Hernandez