Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naomi Infante

Brooklyn,NY

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

6
6
years of professional experience

Work History

CSC/Receptionist

Banfield Pet Hospital
06.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected card/cash payments, processed transactions and updated relevant records.

Cashier/Sales Associate

Marshalls
04.2021 - 06.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Receptionist

American Car Center
06.2019 - 01.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected /card payments, processed transactions and updated relevant records.

Cashier/Sales Associate

Marshalls
08.2018 - 02.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Merchandiser/Cashier/Sales Associate

Marshalls
11.2017 - 02.2018
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Education

Bachelor of Arts - Graphic Design

Southern New Hampshire University
Hooksett, NH
07.2027

GED -

Manhattan Bridges High School
New York, NY
06.2014

Skills

  • Telephone Skills
  • Sorting and Labeling
  • PC Proficiency
  • Customer and Client Relations
  • Time Management
  • Mail Handling
  • Bank Deposits
  • Organization Skills
  • Data Inputting
  • Reminder Calls
  • Organization and Efficiency
  • Reception Desk Management
  • Office Administration
  • Microsoft Office
  • Animal Restraining
  • Schedule Management
  • Visitor Check-In
  • Word Processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

CSC/Receptionist

Banfield Pet Hospital
06.2022 - Current

Cashier/Sales Associate

Marshalls
04.2021 - 06.2022

Receptionist

American Car Center
06.2019 - 01.2020

Cashier/Sales Associate

Marshalls
08.2018 - 02.2019

Merchandiser/Cashier/Sales Associate

Marshalls
11.2017 - 02.2018

Bachelor of Arts - Graphic Design

Southern New Hampshire University

GED -

Manhattan Bridges High School

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Naomi Infante