NAOMI INGRAM
Gainesville,VA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Insurance Claims Specialist
GEICO
Fredericksburg, Virginia
06.2025 - Current
- Processed insurance claims for policyholder requests with efficiency and accuracy.
- Gathered essential claim information through effective customer communication.
- Investigated claim details to determine coverage eligibility and ensure precision.
- Maintained detailed records of claim outcomes in management systems.
- Educated customers on policy provisions and claims procedures to enhance understanding.
- Conducted interviews with involved parties to compile comprehensive information.
- Maintained up-to-date knowledge of policies, procedures, and insurance regulations.
- Responded promptly to inquiries from claimants regarding benefits and coverage.
MSR/Card Fraud Specialist
Navy Federal Credit Union
Winchester, Virginia
02.2023 - 04.2025
- Enhanced member account security by identifying fraud and compromised accounts.
- Assisted members with deactivated debit cards after suspicious activity reports.
- Ordered replacement debit cards, ensuring seamless member service.
- Educated members on fraud prevention techniques and use of self-service tools.
- Analyzed transaction patterns to detect potential fraud activities.
- Responded promptly to inquiries about possible fraudulent activities from customers or stakeholders.
- Monitored transactions in real-time using advanced fraud detection systems.
Accounting Clerk Specialist
Birmingham Green
Manassas, Virginia
06.2017 - 06.2022
- Managed Resident Trust Funds, issuing and recording receipts with precision.
- Processed accounts payable and receivable transactions efficiently and accurately.
- Maintained financial records using accounting software and databases.
- Collaborated with team members to enhance workflow efficiency in accounting processes.
- Ensured timely processing of invoices, payments, and statements.
- Updated accounts receivable records while coordinating monthly billing activities.
- Prepared bank deposits by compiling data from cashiers promptly.
- Assisted senior department staff with clerical and administrative tasks.
Front Desk Associate
Birmingham Green
Manassas, Virginia
06.2015 - 06.2017
- Managed incoming calls, directing inquiries to appropriate departments for resolution.
- Maintained accurate records of resident information and visitor logs to enhance data integrity.
- Assisted with timely mail distribution to residents, ensuring prompt communication.
- Organized supplies and resources to support efficient front desk operations.
- Greeted guests upon arrival, delivering exceptional customer service at all times.
- Supported executive and business office staff with clerical duties as needed.
- Handled administrative tasks including filing, data entry, and photocopying documents.
- Trained newly hired employees on front desk procedures and business operations effectively.
Education
High School Diploma -
Manassas Park High School
Manassas Park, VirginiaSkills
- Accounts management
- Claims processing
- Effective communication
- Attention to detail
- Customer support
- Time management
- Problem solving
- Documentation review
- Verbal communication
- Data entry
- Phone etiquette
- Computer operation
- Medical office experience
References
Available upon request.
Timeline
Insurance Claims Specialist
GEICO
06.2025 - Current
MSR/Card Fraud Specialist
Navy Federal Credit Union
02.2023 - 04.2025
Accounting Clerk Specialist
Birmingham Green
06.2017 - 06.2022
Front Desk Associate
Birmingham Green
06.2015 - 06.2017
High School Diploma -
Manassas Park High School