Naomi Jimenez
Boulder,CO
Summary
Bilingual Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Licensed Aesthetician
Massage Envy Vista Highlands
01.2020 - 08.2023
- Performed treatments and created and maintained records of treatment according to company policy.
- Guided patients through process, explaining what to expect and how to follow up to improve results.
- Recommended and performed microdermabrasion, peels and Dermaplaning treatments.
- Educated guests on current promotions, events and services within store or salon.
Front Desk Associate
Massage Envy Vista Highlands
01.2020 - 08.2023
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Assistant Manager
Massage Envy Vista Highlands
06.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Cosmetic Degree - Aesthetics
Elevate Salon Institute
Westminster, CO12.2019
High School Diploma -
Goal High School
Longmont, CO06.2013
Skills
- Dermaplaning
- Facial Massages
- Microdermabrasion Treatments
- Waxing
- Spa Retail Sales
- Chemical Facial Peels
- LED Light Therapy
- Relaxation Techniques
- Skin Analysis
- Hydra Facials
- Time Management
- Product and Service Sales
- Bookkeeping
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Massage Envy Vista Highlands
06.2023 - 08.2023
Licensed Aesthetician
Massage Envy Vista Highlands
01.2020 - 08.2023
Front Desk Associate
Massage Envy Vista Highlands
01.2020 - 08.2023
Cosmetic Degree - Aesthetics
Elevate Salon Institute
High School Diploma -
Goal High School
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