Naomi Joseph
McDonough,GA
Summary
People oriented and safety-minded professional with more then, 10 years of customer service experience. Possess excellent customer service skills capable of interacting with different kinds of people from many of backgrounds. Superior verbal and written communication skills, possess excellent presentation skills. Fast and willing learner, Diligent, Passionate, Charismatic, Self-Motivated, Driven, and Personable. Worked in the hospitality and retail industry for 5 years. During my time at my previous jobs they have allowed me to build more experience skills such as meet tight deadlines, budgeting, effective use of resources, improvising and conflict resolution skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Lowe's
McDonough, GA
04.2024 - Current
- Process high-volume payments accurately using cash register and POS system, ensuring transaction precision.
- Maintain clean, organized checkout areas; assist customers at registers and self-checkout stations.
- Handle customer returns, pickup orders, and damaged merchandise with meticulous attention.
- Scan and bag merchandise swiftly, enhancing customer satisfaction and reducing wait times.
- Address customer inquiries and resolve complaints effectively, providing excellent service.
- Skillfully identify counterfeit bills, safeguarding store's financial integrity.
Flight Attendant
PSA Airlines
Charlotte, NC
06.2022 - 03.2024
- Conduct safety briefings and ensure compliance with emergency procedures, enhancing passenger safety.
- Perform pre-flight and in-flight safety checks, ensuring adherence to aviation regulations.
- Greet and assist passengers, prioritizing safety and comfort throughout the flight.
- Manage luggage stowage, food/beverage service, and address passenger inquiries efficiently
- Instruct passengers on safety equipment usage, ensuring understanding and compliance
Fulfillment Team
Target
McDonough, GA
10.2021 - 01.2022
- Collaborated with departments to maintain workflow efficiency, achieving operational targets.
- Adhered to schedules for picking and packing, ensuring timely deliveries
- Guided customers in locating merchandise, enhancing their shopping experience.
- Organized shelves to maintain a professional store appearance, improving product visibility.
- Utilized handheld devices to efficiently process online orders for shipping and delivery.
Asset Protection Customer Host
Walmart
Stockbridge, GA
01.2019 - 08.2021
- Welcomed and assisted customers, ensuring a positive shopping experience and smooth operations.
- Reported suspicious activities, enhancing security and reducing theft incidents.
- Organized merchandise with accurate pricing, improving sales and customer satisfaction.
- Resolved customer issues per company policies, increasing loyalty and satisfaction.
- Maintained a clean environment, contributing to overall store efficiency.
Front Desk Receptionist
Hilton Garden Inn
Atlanta, GA
07.2018 - 11.2018
- Collarbate with housekeeping and maintenance teams to address guest concerns and ensure guest satisfaction
- All reservation rooms and keys are made and ready on time
- Manage accurate records of guest information and payment details
- Deal with any complaints and resolve them in a timely manner
- Manage room reservations, check-ins, and check-outs using hotel software
- Leave a clean and neat space and any notes for the person working the next shift.
Education
August 2015 -
Union Grove High School
Mcdonough, GA05.2018
Skills
- Adaptability
- Time Management
- Stress Tolerance
- First Aid Intervention/CPR
- Leadership
- Team Player
- Critical Thinking
- Organization
- Attention to Detail
- Cultural Sensibility
- Customer Service
- Written and Verbal Communication
Certification
FAA Flight Attendant Certificate at PSA Airlines Initial Flight Attendant Ground School
July 2022
Hobbies/Interest
- Volunteering/Community Service
- Playing viola
- Drawing/painting/sketching
- Crocheting
Timeline
Cashier
Lowe's
04.2024 - Current
Flight Attendant
PSA Airlines
06.2022 - 03.2024
Fulfillment Team
Target
10.2021 - 01.2022
Asset Protection Customer Host
Walmart
01.2019 - 08.2021
Front Desk Receptionist
Hilton Garden Inn
07.2018 - 11.2018
August 2015 -
Union Grove High School