Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NAOMI J. VARDY

NAOMI J. VARDY

West Sacramento,CA

Summary

Results-driven General Manager with 15+ years of progressive leadership in the casino and hospitality industry. Proven expertise in operational management, staff development, compliance, and customer relations. Adept at implementing strategies that enhance guest satisfaction, streamline processes, and boost profitability. Recognized for exceptional multitasking, strong communication, and the ability to adapt quickly in high-pressure environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Casino Manager

Parkwest Casino Cordova
10.2023 - 07.2025
  • Organized and controlled [Number] blackjack and poker tournaments every month.
  • Oversaw recruitment process for staff members, ensuring selection of qualified candidates who contributed positively to company culture and performance standards.
  • Maintained strong relationships with vendors, resulting in favorable pricing agreements and reliable product delivery schedules.
  • Increased customer satisfaction through attentive service and quick resolution of concerns.

Operations Shift Manager

Parkwest Bicycle Casino
10.2022 - 10.2023
  • Increased production output by optimizing equipment usage and minimizing bottlenecks in the workflow.
  • Oversaw procurement activities for key supplies needed for operations success; negotiated favorable contracts with vendors leading to cost savings.
  • Effectively resolved customer complaints by addressing root causes and implementing preventive measures, thereby increasing customer satisfaction levels.
  • Reduced downtime during shift transitions by improving communication between team members and documenting procedures.

General Manager of Operations

Parkwest Casino Lotus
01.2019 - 10.2022
  • Direct overall operations, including hiring, training, scheduling, and supervising staff.
  • Monitor daily operations to identify improvement opportunities, ensuring compliance with gaming regulations and audit standards.
  • Collaborate with HR on recruitment, employee relations, and training initiatives.
  • Oversee department managers to maintain operational efficiency and high service standards.

Casino Manager/Interim General Manager

Parkwest Casino Sonoma
03.2015 - 01.2019
  • Incorporated feedback from guests into improvements for both gaming offerings and overall guest experience at the establishment.
  • Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
  • Coordinated with IT department to maintain smooth functioning of electronic gaming equipment throughout the facility.
  • Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.

Dual Pit Manager/Pencil

Graton Resort & Casino
10.2013 - 04.2015
  • Supervised all Table Games employees, set policies and procedures, and managed scheduling.
  • Resolved customer concerns while maintaining game integrity and regulatory compliance.

Slot Supervisor

Barona Resort & Casino
06.2013 - 10.2013
  • Oversaw slot floor operations, resolved guest complaints, and ensured timely jackpot payouts.
  • Performed troubleshooting and minor repairs on slot machines.

Table Games Supervisor / Back-Up Assistant Pit Manager

Barona Resort & Casino
01.2011 - 06.2013
  • Managed table game operations, ensuring compliance with rules and procedures.
  • Delivered staff training on advantage play and customer service strategies.

Scheduling Specialist / Table Assignments

Barona Resort & Casino
04.2010 - 06.2013
  • Created and maintained dealer and supervisor schedules for multiple gaming sections.
  • Improved cross-department collaboration with F&B, Slots, and Marketing teams.

Table Games Dealer

Barona Resort & Casino
05.2009 - 01.2010
  • Dealt multiple games, explained rules to patrons, and resolved guest disputes professionally.

Table Games Dealer

Viejas Casino & Resort
10.2007 - 04.2009
  • Dealt various table games, ensured accurate payouts, and upheld exceptional guest service.

Education

San Diego City College
San Diego, CA

Associate of Applied Science - International Business

San Diego City College
San Diego, CA
05-2009

Skills

  • Team Leadership & Staff Development
  • Operations & Project Management
  • Compliance & Risk Management
  • Scheduling & Workforce Optimization
  • Customer Experience Enhancement
  • Budgeting & Cost Control
  • Conflict Resolution & Problem-Solving
  • Data & Process Management

Certification

  • Licensed 2007 to current. California Key License (vaild through 04/2027)

Timeline

Casino Manager

Parkwest Casino Cordova
10.2023 - 07.2025

Operations Shift Manager

Parkwest Bicycle Casino
10.2022 - 10.2023

General Manager of Operations

Parkwest Casino Lotus
01.2019 - 10.2022

Casino Manager/Interim General Manager

Parkwest Casino Sonoma
03.2015 - 01.2019

Dual Pit Manager/Pencil

Graton Resort & Casino
10.2013 - 04.2015

Slot Supervisor

Barona Resort & Casino
06.2013 - 10.2013

Table Games Supervisor / Back-Up Assistant Pit Manager

Barona Resort & Casino
01.2011 - 06.2013

Scheduling Specialist / Table Assignments

Barona Resort & Casino
04.2010 - 06.2013

Table Games Dealer

Barona Resort & Casino
05.2009 - 01.2010

Table Games Dealer

Viejas Casino & Resort
10.2007 - 04.2009

San Diego City College

Associate of Applied Science - International Business

San Diego City College

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