Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Kaiser

Shreveport,La

Summary

Personable Loan Officer, who has achived success in a variety of roles, with increasing levels of resposibility. Growing from a Customer Service backround.  Dependable and successfull in building a loyal customer base.  Consistently exceeds sales, collection,and recovery goals while offering the utmost care in client relations. Effectively identifies and resolves complex financial issues. Excited, motivated, and highly proficient in developing creative solutions and implementing objective decision making. 

Overview

17
17
years of professional experience

Work History

Assistant Manager

First Heritage Credit
Shreveport, LA
09.2015 - Current
Collected information required,  per policy to put together, financial, credit, and property evaluations to determine eligibility for granting a loan, or to determine options available to resolve account.  Educated customers on the variety of loan products and available credit options. I was hired at entry level CSR and within two years, I have promoted twice, I transistioned through account manager to assistant manager. Becoming a certified lender and licensed to sell insurance.  I excelled particularly with the more delinquent accounts, my main role within my branch is to research, resolve, and recover potential profit and loss accounts, assisting in branch and company wide goals.

Certified Trainer

Logan's Road House
Shreveport, LA
03.2011 - 11.2015

Mentored team members to succeed and advance within the department and company. Led training classes for up to 15 employees on a weekly basis. Presented training information via role playing, simulations and team exercises.  Created testing and evaluation procedures. Communicated well and used strong interpersonal skills to establish positive relationships with new hires. I was responsible for evaluations, and encouraging policy and procedure with positive critism. 

Server/Bartender

Applebee's
Shreveport, LA
02.2008 - 05.2011
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Suggested additional items to customers, as appropriate, to increase restaurant sales. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further.

Education

GCSE' S - High School Diploma - General

Cardinal Wiseman R.C School
2000

Skills

  • Excellent communication skills
  • Staff development/training
  • Energetic
  • Goal & detail oriented   
  • Collections Experience
  • Debt and credit tracking

Timeline

Assistant Manager

First Heritage Credit
09.2015 - Current

Certified Trainer

Logan's Road House
03.2011 - 11.2015

Server/Bartender

Applebee's
02.2008 - 05.2011

GCSE' S - High School Diploma - General

Cardinal Wiseman R.C School

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Naomi Kaiser