Summary
Overview
Work History
Education
Skills
Attributes
Workexperienceandvolunteeropportunities
Personal Information
Additionalskillsandcertification
References
Hobbies and Interests
Certification
Timeline
OperationsManager
Naomi Kamau

Naomi Kamau

Federal Way,WA

Summary

I am a results driven, committed and articulate person who has experience working as a Mental Health personnel and as a caregiver in diverse settings. I have HCA certification and CNA certification with a great learning and team spirit, multi-skilled, deadline oriented and has the ability to succeed in a demanding environment. I am looking forward to serve, grow and develop my skills as a mental health technician in your organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CNA

NURSA (Agency)
06.2023 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Supported needs of 10+ residents under long-term care.

CNA

CLIPBOARD (AGENCY)
02.2023 - Current
  • Observed the assigned patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Provided 1-1 emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.

CNA

Cornerstone (Agency)
09.2021 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

TRAVEL CNA

Actriv (Agency)
02.2022 - 06.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

TRAVEL CNA

ATC
02.2022 - 02.2023
  • I was part of the crisis team during the Covid Season and I worked at different facilities with ATC and was able to do the following tasks:-


  • Assisted patients with daily living activities, promoting independence and dignity.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

CNA

Harvard Partners (Agency)
07.2021 - 11.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.

HCA/Live-In Caregiver

Gentle House Adult Family Home Tacoma
10.2020 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Part Time Junior Team Counsellors Coordinator

MATHARI PSYCHIATRIC HOSPITAL
01.2016 - 02.2020
  • Worked closely with other counselors in maintaining the discipline and values of the company from the youth
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Program Director

BLUESKY GLOBAL
02.2018 - 01.2020
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Monitored program performance to identify areas for improvement.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Maintained and updated project related documents.
  • Established program policies and procedures to comply with regulatory requirements.
  • Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.

Client Relations Coordinator and team building facilitator

BLUESKY GLOBAL
02.2017 - 01.2018


  • Greeted and welcomed expat and local clients to the company.
  • Communicated with customers regarding account and payment status.
  • Worked closely with cross-functional teams, such as product development and marketing, to provide valuable client insights that informed improvements in company offerings.
  • Developed customized presentations for potential clients, showcasing the company''s offerings and emphasizing unique selling points.
  • Delivered follow-up services to support timely issue completion.
  • Contributed to revenue growth by identifying opportunities for upselling or cross-selling products and services based on client needs.
  • Collaborated with sales teams to develop targeted strategies that resulted in increased client acquisition rates.
  • Strengthened relationships with clients through regular communication, follow-ups, and updates on relevant services or products.
  • Maintained meticulous records of all client interactions within CRM systems, ensuring easy access to historical data for future reference.
  • Streamlined internal processes to ensure timely responses and accurate information sharing among team members, boosting overall efficiency.
  • Developed and executed targeted email campaigns to nurture existing client relationships and drive repeat business opportunities.
  • Increased client retention by delivering exceptional customer service and understanding individual needs to recommend tailored solutions.
  • Answered or made calls to clients to learn about and address needs and product or service issues.
  • Assisted in organizing marketing events and coordinating promotional materials distribution for improved brand visibility and lead generation outcomes.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Assisted customers with opening accounts and signing up for new services.

Administrative assistant and Rock Climbing Facilitator

BLUESKY GlOBAL
04.2015 - 01.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Trained new and seasoned climbers for indoor and outdoor climbing.


Intern

DIMKES SACCO
12.2013 - 02.2014
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Conducted thorough research into industry best practices for internal controls, presenting findings at departmental meetings for potential implementation consideration.
  • Gained a comprehensive understanding of accounting software systems through hands-on experience, increasing proficiency in data entry and report generation tasks.
  • Streamlined account reconciliation processes by identifying and correcting discrepancies in financial statements.
  • Strengthened knowledge of various accounting principles through active participation in professional development workshops offered internally or externally as available opportunities arose.
  • Supported the accounts receivable team with timely invoicing and diligent follow-up on outstanding balances, resulting in improved cash flow.
  • Assisted in preparing accurate and timely financial reports for management review, contributing to informed decisionmaking.
  • Increased efficiency in accounts payable processing by organizing invoices and ensuring prompt payments to vendors.
  • Enhanced communication within the finance team by proactively sharing relevant updates and important deadlines with colleagues as appropriate.
  • Participated in monthly close procedures by reconciling general ledger accounts, leading to accurate financial reporting.
  • Assisted with inventory management tasks, including performing physical counts and reconciling differences between actual quantities and system records for accurate financial reporting.
  • Gained valuable exposure to payroll processing by assisting in the review of timesheets, ensuring employee data accuracy and compliance with labor laws.
  • Improved vendor relationships by addressing payment inquiries promptly and professionally, fostering increased goodwill between parties.
  • Demonstrated commitment to ethical business practices by adhering to company policies and reporting any suspected violations or discrepancies.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using power financials.

Education

ELITE MEDICAL ACADEMY
ONLINE
09.2024 - 05.2024

Elite Learning Institute Federal Way
04.2021

Service Alternatives (Developmental Disabilities Specialty)
01.2021

Elite Learning Institute Federal Way
10.2020

Bachelor of Science - Human Resources Management

Kenya College of Accountancy University (KCA)
Nairobi Kenya
12.2019

Africa Center For Women in ICT
Nairobi, Kenya
11.2014 - 05.2015

Associate of Science - Accounting

Technical University of Kenya
Nairobi Kenya
12.2014

Printax College
01.2011

High School Diploma -

Kijabe Girls High School
Kijabe, Kenya
10.2010

Jamhuri primary school

Skills

  • Basic Life Support
  • HIPAA Compliance
  • Electronic Charting
  • Valid WA driver's license
  • CNA Certification
  • CPR Certification

Attributes

  • Excellent communication and leadership skills.
  • Self-motivated, aggressive, ambitious, hardworking and dedicated.
  • Excellent planning, organizing and time management skills.
  • Logical and analytical thinker

Workexperienceandvolunteeropportunities

  • June 2023-current, Nursa (Agency)
  • February 2023-current, Clipboard (Agency)
  • September 2021 - Present, Cornerstone (Agency), CNA
  • February 2022-June 2023, Actriv (Travel CNA)
  • February 2022-February 2023, Travel CNA, ATC AGENCY)
  • July 2021 - November 2021, Harvard Partners (Agency), CNA
  • October 2020 - June 2021, Gentle House Adult Family Home Tacoma, Volunteer HCA
  • February 2018 - January 2020, BLUESKY GLOBAL, Program Director, Kenya
  • February 2017 - January 2018, BLUESKY GLOBAL, Client Relations Coordinator and team building facilitator
  • January 2016 - February 2020, MATHARI PSYCHIATRIC HOSPITAL, Nairobi Kenya, part time Junior team counselors coordinator
  • April 2015 - January 2017, BLUESKY GlOBAL, Administrative assistant and Rock Climbing Facilitator
  • December 2013 - February 2014, Intern-DIMKES SACCO
  • 2010 - October 2020-CARE FOR AIDS,NOW UNTOLD

Personal Information

  • ID Number: WDLBBS4FC33B
  • Date of Birth: 12/31/94
  • Gender: Female
  • Nationality: Kenyan
  • Marital Status: Single

Additionalskillsandcertification

  • NAR
  • Food worker card
  • Med Tech

References

References available upon request

Hobbies and Interests

  • Rock Climbing
  • Voluntary work
  • Travelling
  • Reading

Certification

  • CNA - Certified Nurse Assistant
  • CMT - Certified Medication Technician

Timeline

ELITE MEDICAL ACADEMY
09.2024 - 05.2024

CNA

NURSA (Agency)
06.2023 - Current

CNA

CLIPBOARD (AGENCY)
02.2023 - Current

TRAVEL CNA

Actriv (Agency)
02.2022 - 06.2023

TRAVEL CNA

ATC
02.2022 - 02.2023

CNA

Cornerstone (Agency)
09.2021 - Current

CNA

Harvard Partners (Agency)
07.2021 - 11.2021

HCA/Live-In Caregiver

Gentle House Adult Family Home Tacoma
10.2020 - 06.2021

Program Director

BLUESKY GLOBAL
02.2018 - 01.2020

Client Relations Coordinator and team building facilitator

BLUESKY GLOBAL
02.2017 - 01.2018

Part Time Junior Team Counsellors Coordinator

MATHARI PSYCHIATRIC HOSPITAL
01.2016 - 02.2020

Administrative assistant and Rock Climbing Facilitator

BLUESKY GlOBAL
04.2015 - 01.2017

Africa Center For Women in ICT
11.2014 - 05.2015

Intern

DIMKES SACCO
12.2013 - 02.2014

Elite Learning Institute Federal Way

Service Alternatives (Developmental Disabilities Specialty)

Elite Learning Institute Federal Way

Bachelor of Science - Human Resources Management

Kenya College of Accountancy University (KCA)

Associate of Science - Accounting

Technical University of Kenya

Printax College

High School Diploma -

Kijabe Girls High School

Jamhuri primary school

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