Naomi Kern
Social Work
Summary
Driven leader with strong problem-solving and customer service skills. Ambitious and resourceful with clear understanding of business priorities and best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
Work History
Mental Health Practitioner Intern
Fernbrook Family Center
01.2024 - Current
- Worked with clients to accomplish clients' goals and objectives.
- Evaluated program effectiveness by tracking client progress over time using standardized assessment tools
- Served diverse populations including adolescents, adults, and families experiencing various mental health challenges.
- Conducted group therapy sessions focused on topics such as stress management, coping skills, and interpersonal relationships to foster a supportive community environment.
- Increased accessibility to services by offering flexible appointment hours and in-school sessions.
- Developed strong rapport with clients, fostering trust and open communication to facilitate successful sessions.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health care.
- Assessed clients and implemented comprehensive treatment plans to enhance mental health.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Assistant Food Service Leader
Kwik Trip
06.2020 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Mentored and supported employees to create strong workplace culture.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Dietary Aide
Heritage Lakeside
05.2018 - 06.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Conversed and made connections with residents.
Volunteer
516 Missions
08.2017 - 07.2018
- In the summer of 2017 and 2018, I spent one week volunteering in the community of Boston, Massachusetts.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Prepared food in shelters and group homes to assist people in need.
Associate Manager
McDonald's
04.2015 - 04.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Bachelor of Science - Social Work
University of Wisconsin: Eau Claire
Eau Claire, WI05.2024
High School Diploma -
Rice Lake High School
Rice Lake, WI06.2019
Skills
Timeline
Mental Health Practitioner Intern
Fernbrook Family Center
01.2024 - Current
Assistant Food Service Leader
Kwik Trip
06.2020 - Current
Dietary Aide
Heritage Lakeside
05.2018 - 06.2020
Volunteer
516 Missions
08.2017 - 07.2018
Associate Manager
McDonald's
04.2015 - 04.2018
Bachelor of Science - Social Work
University of Wisconsin: Eau Claire
High School Diploma -
Rice Lake High School
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