Naomi Ladd
Louisville,KY
Summary
Compassionate and detail-oriented professional with experience in behavioral health and direct patient care. Skilled in assisting individuals with daily living activities, implementing individualized care plans, supporting behavioral management, and utilizing de-escalation techniques in high-stress situations. Experienced in medication support, documentation, and collaborating with multidisciplinary teams to ensure quality care. Currently pursuing certification in Medical Assisting, with training in clinical skills such as vital signs, venipuncture, specimen collection, and patient care, as well as administrative functions including medical documentation and electronic health records. Known for strong communication, empathy, and the ability to build trust with diverse populations. Seeking to leverage both behavioral health experience and clinical training to contribute effectively within a healthcare setting while continuing to grow in the medical field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Boys and Girls Haven
Louisville, KY
02.2025 - Current
- Provided direct care and support to clients with daily living activities, including personal hygiene, meal preparation, and household tasks
- Administered medications and documented client progress, behaviors, and any changes in condition
- Implemented individualized care plans and supported development of independent living skills
- Utilized de-escalation techniques and behavior management strategies to handle crisis situations effectively
- Maintained accurate documentation while ensuring confidentiality and HIPAA compliance
- Collaborated with multidisciplinary teams, families, and healthcare providers to deliver comprehensive care
- Coordinated medical appointments, transportation, and accompanied clients to visits and community activities
- Fostered positive relationships through empathy, communication, and culturally sensitive care
Security Guard
Inter-Con Security Systems
Louisville, KY
10.2024 - 02.2025
- Operated and monitored X-ray equipment to screen bags and personal items for security threats
- Conducted vehicle inspections and enforced security protocols for site access
- Managed access control by verifying identification and issuing temporary badges to visitors
- Monitored surveillance systems to detect and respond to suspicious activity
- Documented incidents, irregularities, and security concerns in detailed reports
- Provided professional customer service by assisting visitors and giving directions as needed
Residential Youth Care Worker
St. Josephs Children's Home
Louisville, KY
05.2024 - 10.2024
- Provide comprehensive care and supervision for children aged 10-14 in a residential setting.
- Develop and implement individualized care plans to address the unique needs and goals of each child.
- Facilitate educational and recreational activities to promote social, emotional and cognitive development.
- Maintain accurate records and documentation in compliance with regulatory standards and organized policies.
- Demonstrate strong conflict resolution skills and provide emotional support to children in crisis situations.
Pharmacy Technician
KnippeRx
Louisville, KY
01.2023 - 05.2024
- Efficiently managed inbound and outbound calls to provide exceptional customer service support to patients and healthcare providers.
- Processed prescription orders accurately and ensured timely delivery of medications.
- Collaborated with pharmacists to verify prescription orders and resolve any discrepancies.
- Maintained detailed records of patient interactions and prescription orders in compliance with HIPAA regulations.
- Demonstrated strong communication and problem-solving skills to address patient inquiries and concerns.
Server/Hostess
The Parlour Room
Jeffersonville, IN
12.2020 - 12.2022
- Delivered excellent customer service by greeting guests, managing seating, and ensuring a positive dining experience
- Accurately took and processed food and beverage orders while maintaining efficiency in a fast-paced environment
- Managed reservations and seating arrangements to optimize workflow and guest satisfaction
- Assisted in training new staff on service standards and restaurant procedures
- Resolved customer concerns professionally to maintain high levels of satisfaction
- Maintained cleanliness and organization of dining areas and workstations
Teacher
La Petite Academy
Louisville, KY
01.2022 - 10.2022
- Developed and implemented age-appropriate lesson plans to promote cognitive, social, and emotional development in toddlers.
- Provided a safe and nurturing environment, ensuring the well-being of all children under my care.
- Fostered positive relationships with children and their families through regular communication and updates on progress.
- Assisted in the development of fine and gross motor skills through various activities and play.
- Managed classroom behavior using positive reinforcement techniques and conflict resolution strategies.
- Maintained accurate records of each child's development and milestones, adhering to state and local regulations.
UPS Package Handler
UPS-Louisville
KY
08.2020 - 12.2020
- Efficiently sorted, loaded, and unloaded packages to ensure timely delivery and accurate distribution.
- Operated various equipment, including conveyor belts and forklifts, to handle packages safely and efficiently.
- Maintained a high level of physical fitness to meet the demands of a fast-paced work environment.
- Adhered to all safety protocols and procedures to minimize risk and ensure workplace safety.
- Collaborate with team members to streamline operations and improve overall efficiency.
- Demonstrated strong attention to detail and organizational skills to manage high volumes of packages.
Online Grocery Pickup
Walmart
Hopkinsville, KY
05.2020 - 08.2020
- Efficiently processed online grocery orders, ensuring accurate selection and timely preparation for customer pickup.
- Provided exceptional customer service by greeting customers, assisting with order retrieval, and addressing any concerns or questions.
- Maintained inventory accuracy by regularly checking stock levels and updating the system as needed.
- Collaborated with team members to ensure smooth operations and adherence to company policies and procedures.
- Utilized handheld devices to manage orders, track inventory, and communicate with other departments.
- Demonstrated strong organizational skills and attention in a face-paced environment.
Education
Medical Assisting - Certification
MedQuest
Louisville, KY06-2026
High school diploma - undefined
Hopkinsville High School
Hopkinsville, KY05-2020
Skills
- Patient Care & Daily Living Assistance
- Vital Signs, Venipuncture & Specimen Collection
- Medication Administration
- HIPAA Compliance & Medical Documentation
- Electronic Health Records (EHR) & Data Entry
- Customer Service & Patient Relations
- Conflict Resolution & Crisis Intervention
- Behavioral Support & De-escalation Techniques
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Team Collaboration & Cross-Functional Support
- Record Keeping & Attention to Detail
- Safety & Security Procedures
Certification
- CPR/BLS Certification
- Driver's License
- RMA Certification (In progress)
Languages
English
Full Professional
Timeline
Direct Support Professional
Boys and Girls Haven
02.2025 - Current
Security Guard
Inter-Con Security Systems
10.2024 - 02.2025
Residential Youth Care Worker
St. Josephs Children's Home
05.2024 - 10.2024
Pharmacy Technician
KnippeRx
01.2023 - 05.2024
Teacher
La Petite Academy
01.2022 - 10.2022
Server/Hostess
The Parlour Room
12.2020 - 12.2022
UPS Package Handler
UPS-Louisville
08.2020 - 12.2020
Online Grocery Pickup
Walmart
05.2020 - 08.2020
High school diploma - undefined
Hopkinsville High School
Medical Assisting - Certification
MedQuest
Additional Information
- Authorized to work in the United States for any employer.
- Willing to travel and relocate as needed.
- References available upon request.