Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Lafferty

Grandview,MO

Summary

Adept at navigating complex customer service landscapes, I excelled at Synchrony Financial by enhancing customer satisfaction through expert complaint resolution and efficient multitasking. Leveraging skills in payment processing and stress management, I significantly contributed to service improvements, evidenced by positive feedback trends. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Synchrony Financial
Merriam, KS
10.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Substitute Teacher

Kelly Educational Staffing
Kansas City, MO
03.2017 - 07.2020
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Collaborated with other teachers to ensure student success.
  • Maintained accurate records of student performance, attendance, and behavior.
  • Implemented school policies and procedures in the classroom.
  • Encouraged positive behavior among students through effective communication techniques.
  • Supported special needs students by providing individual instruction as needed.
  • Developed creative learning strategies to engage all types of learners.
  • Ensured that each student had access to appropriate materials and resources.
  • Created an environment conducive to learning while managing challenging behaviors.
  • Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
  • Promoted a safe and secure atmosphere within the classroom setting.
  • Adapted teaching methods to accommodate diverse learning styles.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Provided notes and reports on school day activities to primary teacher.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Helped head teacher by restocking missing or low supplies in classroom.

Education

Some College (No Degree) - Science Education

Univerity of Wisconsin
Richland Center, WI

Some College (No Degree) - Christian Counseling

Liberty University
Lynchburg, VA

Skills

  • Complaint resolution
  • Customer service
  • Reading comprehension
  • Refunds processing
  • Multi-line phone talent
  • Multitasking and organization
  • Stress management
  • Payment processing
  • Calendaring
  • Opening and closing accounts
  • Researching
  • Tracking complaints
  • Complaint handling

Timeline

Customer Service Representative

Synchrony Financial
10.2021 - Current

Substitute Teacher

Kelly Educational Staffing
03.2017 - 07.2020

Some College (No Degree) - Science Education

Univerity of Wisconsin

Some College (No Degree) - Christian Counseling

Liberty University

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Naomi Lafferty