Naomi Lawson
Independence,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven expertise in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized and reliable.
Overview
9
9
years of professional experience
Work History
Realtor
1st Class Real Estate
Independence , MO
2021.10 - Current
- Oversaw and negotiated offers for real estate sales and purchases on clients' behalf.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Executed marketing efforts via cold calling, open houses, hosting educational seminars, community involvement and door knocking.
- Prepared and delivered sales presentations.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Responded promptly to customer inquiries via phone, email, text and social media ad responses.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Pushed through objectives, persuading perspective homebuyers to purchase by applying advanced sales techniques.
Branch Manager
Lend Nation
Independence , MO
2017.02 - 2020.07
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Participated in community events to promote brand awareness.
- Created reports summarizing operational performance metrics for senior management review.
Customer Service Representative
Community America Credit Union
Blue Springs , MO
2014.10 - 2016.03
- Provided outstanding and friendly service to new and long-standing members by attending closely to concerns and developing solutions.
- Answered member inquiries and provided accurate information regarding products and services.
- Set up and activated member accounts.
- Updated databases with new and updated member data.
- Developed customized sales techniques to successfully sell and upsell services to new and existing members.
- Identified member needs to deliver relevant product solutions, promotions and referrals to lending and financial management.
- Collaborated with colleagues in other departments to ensure that all member needs were met effectively.
Education
BBA - Sales And Marketing
Metropolitan Community College - Kansas City
Kansas City, MO2021-12
Skills
- Client Relations
- Call Management
- Product Education
- Sales Expertise
- Adaptive Team Player
- Computer Proficiency
- Information Security
Timeline
Realtor
1st Class Real Estate
2021.10 - Current
Branch Manager
Lend Nation
2017.02 - 2020.07
Customer Service Representative
Community America Credit Union
2014.10 - 2016.03
BBA - Sales And Marketing
Metropolitan Community College - Kansas City
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