Naomi L. Monismith
Carlisle,Pa
Summary
Friendly, enthusiastic, and professional with strong background in accounts management and financial oversight, well-prepared for overseeing receivables operations. Skilled in process optimization, financial reporting, and credit analysis, with focus on team collaboration and results. Known for reliability and adaptability in dynamic environments, ensuring smooth workflow and achieving financial goals.
Overview
25
25
years of professional experience
Work History
Credit Manager
Groff Tractor & Equipment
02.2025 - Current
- Analyzed credit reports and financial statements to assess customer creditworthiness.
- Managed collection activities, improving accounts receivable turnover rates.
- Collaborated with CFO to align credit terms with business objectives.
- Established strong relationships with clients to facilitate open communication on payment issues.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Ensured timely resolution of disputed accounts, working closely with internal personnel and external customers to maintain positive customer relationships.
- Referred delinquent accounts to collections department or outside resources.
- Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Trained and mentored staff on best practices in collections and customer engagement
- Developed training materials to support onboarding of new team members effectively.
- Interviewed, hired and released employees
- Process bank deposits
Accounts Receivable Supervisor
Groff Tractor & Equipment
07.2021 - 02.2025
- Supervised daily operations of accounts receivable, ensuring timely processing of payments.
- Implemented streamlined procedures for posting payments and collections, enhancing cash flow management.
- Led efforts to optimize software tools for tracking invoicing and payment activities, increasing efficiency.
- Collaborated with cross-functional teams to resolve discrepancies and improve customer satisfaction.
- Developed reports on aging accounts to inform management decisions and strategic initiatives.
- Resolved complaints from clients and customers and fielded overall company reviews.
- Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
- Provided exceptional support during annual audits by maintaining organized records and facilitating information requests from external auditors efficiently.
- Resolved accounts with late or skipped payments by contacting account holders.
- Trained and mentored team members on best practices in accounts receivable processes.
- Conducted regular audits of accounts to ensure accuracy and compliance with financial regulations.
- Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
- Maintained strong relationships with clients by addressing inquiries promptly and professionally.
- Verified discrepancies and resolved clients' billing issues
- Backup to Accounts Receivable Clerk
- Interviewed, hired and released employees
- Process bank deposits
AR Clerk
Groff Tractor & Equipment
11.2019 - 07.2021
- Processed and recorded incoming payments, ensuring accuracy and timely updates to accounts receivable.
- Resolved customer inquiries regarding account discrepancies, enhancing client satisfaction through effective communication.
- Maintained accurate records of customer payments.
- Maintained accurate financial records, ensuring proper documentation of all transactions related to accounts receivable.
- Entered figures using 10-key calculator to compute data quickly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Provided daily reports on payments received and posted
- Process bank deposits
Accounts Payable Team Lead
Select Medical
07.2017 - 11.2019
- Led accounts payable team, ensuring accurate and timely processing of expense reports.
- Coordinated month-end closing activities, ensuring compliance with financial reporting standards.
- Coordinated with internal departments to address discrepancies in invoices, purchase orders, or receiving documents promptly to avoid delays in payment processing.
- Enhanced vendor relationships by consistently maintaining clear communication and resolving disputes promptly.
- Trained new team members on accounts payable procedures, ensuring smooth transition into their roles and fostering a culture of teamwork within the department.
- Processed month-end closing activities by ensuring all outstanding invoices were processed accurately and efficiently.
- Ensured accurate financial reporting by reconciling accounts payable general ledger accounts on a monthly basis.
- Managed team workload effectively, prioritizing tasks to ensure timely completion of all assignments.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed training materials for team onboarding, enhancing understanding of systems and procedures.
AR Trade Vendor Relation Specialist
Ahold Delhaize
03.2016 - 05.2017
- Managed vendor relationships to ensure alignment with company standards and quality expectations.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Developed and maintained strong working relationships with professionals across company with all levels of management .
- Recorded accurate and efficient records in the void database of all voids.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed training materials for team onboarding, enhancing understanding of systems and procedures.
- Ensured accurate financial reporting by reconciling accounts receivable general ledger accounts on a monthly basis.
Trade Collections Team Lead
Ahold Delhaize
09.2008 - 03.2016
- Support supervisor by assisting in monitoring outstanding receivables by ensuring accurate deduct relationship are maintained and all accounts are being pursued for collection.
- Led collections team to improve recovery rates through strategic process enhancements.
- Trained and mentored staff on best practices in collections and customer engagement.
- Streamlined workflows to increase efficiency in managing outstanding accounts receivable.
- Developed training materials to support onboarding of new team members effectively.
- Enhanced customer relations through empathetic communication techniques during difficult financial situations.
- Collaborated with other departments to maintain accurate vendor records, facilitating accurate billing and payment tracking.
- Managed relationships with clients, maintaining clear communication channels and resolving disputes professionally.
- Led a team of collectors, resulting in reduced past-due balances and increased revenue.
- Reduced delinquency rates by creating customized payment plans for debtors in financial distress.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Identified and contacted customers with overdue accounts to address payment status.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Processed month-end voids, write offs, account reconciliations, and reporting accurately and efficiently.
Trade Collections Facilitator
Ahold Delhaize
08.2005 - 09.2008
- Enhanced vendor relationships by consistently maintaining clear communication and resolving disputes promptly.
- Processed month-end reporting and account reconciliations accurately and efficiently.
- Facilitated training sessions to enhance employee engagement and operational effectiveness.
- Trained and mentored staff on best practices in collections and customer engagement.
Pharmacy Collections
Ahold Delhaize
06.2003 - 08.2005
- Enhanced customer relations through empathetic communication techniques during difficult financial situations.
- Enhanced vendor relationships by consistently maintaining clear communication and resolving disputes promptly.
Trade Processing
Ahold Delhaize
10.2000 - 06.2003
- Manual Invoicing
- Feed Balancing
- Account Reconciliations
- Process Voids
Education
High School Diploma - College Prep
Chambersburg Area Senior High School
Chambersburg, PACertificate of completion - Health Assistance
Franklin County Vocational Technical School
Chambersburg, PACertificate of Graduation - Christian Leadership
Dove Hopewell Leadership and Ministry School
Lititz, PA06.2015
Skills
- Excellent Customer Service and Conflict resolution
- Strong written and Oral communications
- Complex problem solving
- Organized multi-tasker
- Proficient in Microsoft Excel & Word
- Research and due diligence
- Policy development
- Customer engagement
- Client relationship management
- Collections actions
- Teamwork and collaboration
- Attention to detail
- Self motivation
- Excellent trainer
Community Service
Carlisle Cares, Salvation Army Soup Kitchen, Tree of Life Church, Kaboom, Camp Koala
Timeline
Credit Manager
Groff Tractor & Equipment
02.2025 - Current
Accounts Receivable Supervisor
Groff Tractor & Equipment
07.2021 - 02.2025
AR Clerk
Groff Tractor & Equipment
11.2019 - 07.2021
Accounts Payable Team Lead
Select Medical
07.2017 - 11.2019
AR Trade Vendor Relation Specialist
Ahold Delhaize
03.2016 - 05.2017
Trade Collections Team Lead
Ahold Delhaize
09.2008 - 03.2016
Trade Collections Facilitator
Ahold Delhaize
08.2005 - 09.2008
Pharmacy Collections
Ahold Delhaize
06.2003 - 08.2005
Trade Processing
Ahold Delhaize
10.2000 - 06.2003
Certificate of completion - Health Assistance
Franklin County Vocational Technical School
Certificate of Graduation - Christian Leadership
Dove Hopewell Leadership and Ministry School
High School Diploma - College Prep
Chambersburg Area Senior High School
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