Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Naomi Lorde

Hamden,CT

Summary

Highly accomplished and results-oriented Customer Service Expert with 5 years of experience. Adept at understanding complex customer challenges and developing pragmatic action plans to drive optimal outcomes. Proven ability to manage the full customer lifecycle, proactively address issues, and advocate for customer needs to improve overall satisfaction and drive growth.

Overview

7
7
years of professional experience

Work History

Student Programs Manager

Southern Connecticut State University
08.2021 - Current
  • Cultivated strong relationships with a network of University-approved vendors to secure cost-effective resources and ensure high-quality event execution
  • Instituted creative marketing plans to increase program attendance
  • Leveraged student feedback and surveys to analyze event effectiveness, identify key areas for improvement, and inform future marketing strategies
  • Managed a team of 9 student programs


Waitress

Longhorn Steakhouse
11.2020 - Current
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts..
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Cashier

Dairy Queen
04.2018 - 10.2020
  • Issue receipts, refunds, credits, or change due to customers.
  • Built relationships with customers to encourage repeat business.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Hamden High School
06.2020

BS - Healthcare Studies

Southern Connecticut State University
12.2024

Skills

  • Customer service
  • Time management
  • Complex Problem-solving
  • Team collaboration
  • Attention to detail

Affiliations

  • Sigma Gamma Rho Sorority Incorperated

Timeline

Student Programs Manager

Southern Connecticut State University
08.2021 - Current

Waitress

Longhorn Steakhouse
11.2020 - Current

Cashier

Dairy Queen
04.2018 - 10.2020

BS - Healthcare Studies

Southern Connecticut State University

High School Diploma -

Hamden High School

Similar Profiles

CREATE PROFILE