Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Luna

Santa Rosa,CA

Summary

Dedicated and service-oriented professional with hands-on experience in public safety, customer relations, and animal care. As a pool monitor, consistently ensured a safe and welcoming environment for all guests by enforcing facility rules with professionalism and courtesy, addressing guest concerns promptly, and maintaining a visible, approachable presence. Demonstrated strong observational skills and clear communication especially in guest communication. In addition, contributed as a volunteer at a local cat rescue, strengthening my interpersonal skills, and patience. Known for being dependable, friendly, and adaptable, with a genuine commitment to excellent service and community engagement across diverse environments.

Overview

1
1
year of professional experience

Work History

Seasonal Pool Monitor

Lincoln Manor Association
05.2025 - 09.2025
  • Enhanced guest satisfaction by promptly addressing maintenance issues and ensuring the pool area remained clean, safe, and inviting at all times.
  • Supported overall facility cleanliness by regularly cleaning common areas and restrooms.
  • Provided exceptional customer service for pool guests, addressing concerns and answering questions professionally, including building relationships by providing friendly service.
  • Maintained detailed records of daily attendance, chemical levels, and incident reports for management review.
  • Reduced incidents of rule violations by clearly communicating expectations to guests upon entry and monitoring pool area.

Volunteer

SNAP Cats
03.2025 - Current
  • 45+ volunteer hours at cat rescue specializing in rescuing, rehabilitating, and adopting out special needs cats.
  • Provided emotional support for distressed/sick cats during their stay and aided in socializing them.
  • Maintained a clean and orderly facility by performing routine maintenance tasks such as sweeping floors, cleaning litter boxes, and cleaning up accidents for optimal hygiene conditions.

Education

High School Diploma -

Piner High School
Santa Rosa, CA
06-2025

Skills

  • Optimistic outlook
  • Effective team collaboration
  • Organized and efficient
  • Effective problem resolution
  • Opening and closing duties
  • Excellent communication skills
  • Guest service
  • Patience and tolerance
  • Housekeeping
  • Adaptability

Timeline

Seasonal Pool Monitor

Lincoln Manor Association
05.2025 - 09.2025

Volunteer

SNAP Cats
03.2025 - Current

High School Diploma -

Piner High School