Naomi Lungu
Laurel,MD
Summary
Practiced Care Coordinator and dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Coordinator/ Nurse, GNA AND CNA SCHEDULAR
Ginger Cove
01.2023 - Current
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Minimized disruptions to daily operations during peak periods by proactively identifying potential bottlenecks in advance.
- Managed complex project timelines with multiple stakeholders, ensuring successful completion within allotted timeframes.
- Ensured compliance with labor laws and regulations regarding employee breaks, overtime, and shift length management.
- Assisted in the development of departmental budgets by providing insights on staffing needs based on historical scheduling data analysis.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Unit Secretary/Care Coordinator/Scheduler
University Of Maryland Baltimore Washington Medical Center
01.2021 - 12.2023
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Evaluated and implemented changes to unit procedures based on feedback from staff, improving efficiency without compromising patient care quality.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Enhanced office productivity by handling high volume of callers per day.
- Processed lab paperwork and requests according to physicians' orders.
- Monitored inventory levels and advised management of need for replenishment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Minimized disruptions to daily operations during peak periods by proactively identifying potential bottlenecks in advance.
- Managed complex project timelines with multiple stakeholders, ensuring successful completion within allotted timeframes.
- Cultivated positive relationships with vendors and external partners to secure favorable terms for resource bookings and accommodations when necessary.
- Ensured compliance with labor laws and regulations regarding employee breaks, overtime, and shift length management.
- Assisted in the development of departmental budgets by providing insights on staffing needs based on historical scheduling data analysis.
- Contributed to a reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
- Conducted regular audits of scheduled activities to identify discrepancies or areas for improvement in overall process management.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Implemented time-blocking and schedule notifications to optimize time management.
- Created and distributed agendas and other materials for scheduled meetings.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Developed and maintained enterprise-wide master schedule to promote organizational efficiency.
Skills
- Staff Coordination
- Problem-Solving
- Project Scheduling
- Schedule Management
- Teamwork and Collaboration
- Daily Timekeeping
- Strong Work Ethic
- Confidentiality Requirements
- Calendar Management
- Information Management
- Schedule Organization
- Interpersonal Relationships
- Quality Assurance
- Calendar Coordination
- Documentation and Reporting
- Timesheet Management
- Call Screening
- Mail Handling
- Deadline-Oriented
- Meeting Planning
- Documentation Skills
- Administrative Support
- Patient Engagement
- Applicant Interview
- Customer Service and Support
- Time Management Skills
- Attention to Detail
- Office Administration
- Critical Thinking
- Telephone Etiquette
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Goal Setting
- Healthcare Operations
- Organizational Standards
- Care Planning
Certification
Certified Nursing Assistant (CNA) under the Maryland Board of Nursing
Languages
English
Full Professional
EDUCATION
GED
Timeline
Care Coordinator/ Nurse, GNA AND CNA SCHEDULAR
Ginger Cove
01.2023 - Current
Unit Secretary/Care Coordinator/Scheduler
University Of Maryland Baltimore Washington Medical Center
01.2021 - 12.2023
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