Naomi Lungu
Administrative Coordinator
Laurel,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Administrative Coordinator
Ginger Cove
10.2023 - Current
- Communication skills
- Problem-Solving
- Scheduling
- Computer Literate
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Prepared minutes, agendas that effectively conveyed complex information in an easily digestible format for the company.
- Maintains an updated on- call schedule.
- Manages PTO schedules and keeps communication with staff.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
Administrative Coordinator
University Of Maryland Baltimore Washington Medical Center
01.2020 - 08.2023
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Prepared high-quality presentations that effectively conveyed complex information in an easily digestible format for stakeholders.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Implemented innovative solutions to overcome common workflow challenges faced by the administrative team.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Monitored and directed incoming mail and prepared outgoing mail.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
GED -
Prince George's Community College
Skills
Incoming Call Reception
Patient chart maintenance
Patient data confidentiality
EPIC/ EMR 3 years experience
Medical office administration
Document Management
Computer literate
Patient and staff Scheduling
Customer Service
Inpatient Care
Timeline
Administrative Coordinator
Ginger Cove
10.2023 - Current
Administrative Coordinator
University Of Maryland Baltimore Washington Medical Center
01.2020 - 08.2023
GED -
Prince George's Community College
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