Naomi Matich
Decatur,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Ice Cream Server
Over The Top Ice Cream Shop
Decatur, IL
06.2023 - 08.2023
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
- Greeted customers and provided menu information.
- Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Operated cash register to collect payments from customers.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Cleaned tables, chairs and dining areas after customer use.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Delivered orders accurately to customers at their tables or counters in a timely manner.
- Followed proper sanitation guidelines when handling food products.
- Verified accuracy of order before serving it to customers.
- Ensured that all health regulations were followed during food preparation and storage processes.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Informed management of low stock items prior to running out completely.
- Provided excellent customer service through friendly interactions with guests.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Served and scooped ice cream, following sizing specifications.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
- Recommended flavor combinations and desserts to customers, enhancing their dining experience.
- Managed time effectively during peak hours to minimize customer wait times.
- Managed inventory of ice cream, toppings, and serving supplies, restocking as necessary.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Operated cash register and handled financial transactions with accuracy.
- Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
- Ensured the ice cream serving equipment was properly cleaned and maintained.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Directed patrons to restrooms and other amenities within facility.
Agriculture and Pet Associate
Blain's Farm & Fleet
Decatur , IL
10.2022 - 03.2023
- Helped customers locate items within the store using the inventory system.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Built relationships with customers by providing friendly customer service.
- Organized backroom areas to maintain a clean and organized work environment.
- Operated equipment such as scanners and scales correctly during checkout process.
- Ensured compliance with company safety regulations at all times while on the job.
- Provided customer service support for inquiries, complaints, and returns.
- Handled incoming calls from customers regarding orders or other inquiries.
- Performed cash register functions accurately and efficiently.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Meridian High School
Macon, IL05-2024
Skills
- Speed and Efficiency
- Cleanliness and hygiene
- Patience and Empathy
- Food handling certification
- Suggestive Selling
- Sanitation Procedures
- Customer Service
- Friendly demeanor
- Work Area Cleanliness
Affiliations
- In high school, I played volleyball and softball which I loved doing. Now that I am graduated I still love to practice those things with my friends.
- I love working out and keeping a healthy lifestyle so that I can be the best version of myself.
- I am apart of my church's dance team called "LIFE"
- LIFE practices in the evening on Tuesdays.
- I am involved with the church I attend.
- My church has "FIRE" bible studies on Wednesdays
- I am currently enrolled in a summer college class at Richland.
Certification
- I have my food handling license (I was required for my previous job).
More about me
- I am a very outdoorsy person who loves fishing, boating, running, hiking, etc.
- I have spent a lot of time at my grandma's farm when I was a kid wish sparked my love for animals.
- I love helping myself and helping other people.
References
References available upon request.
Timeline
Ice Cream Server
Over The Top Ice Cream Shop
06.2023 - 08.2023
Agriculture and Pet Associate
Blain's Farm & Fleet
10.2022 - 03.2023
High School Diploma -
Meridian High School
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