Naomi Mayzels
Los Angeles,CA
Summary
I am passionate about delivering exceptional guest experiences and committed to continuous growth in customer service, operations, and team collaboration. The drive to grow in hospitality by building my expertise, keeps me motivated. I am eager to contribute my skills and grow within a luxury hotel environment where I can both serve and learn.
Overview
5
5
years of professional experience
Work History
Guest Service Agent / Front Desk Assistant Manager
The HAAS Building Trademark by Wyndham
Downtown Los Angeles, USA
01.2021 - Current
- Can handle all aspects of opera cloud
- Manage/ track housekeeping
- Coordinate Group Reservations
- Navigate Canary for credit card authorizations
- Can operate the Visionline (by Assa Abloy) access management system
- Worked night audit, morning, and evening shifts
- Communicated OTA's on all matters of guest relations
- Monitored review and responded
- Trained new staff
- Coordinate between management on all operational issues
- Excelled at signing up Wyndham Rewards members
- Concierge
- Over 50 rooms
Guest Service Agent
The Empire Hotel
Upper West Side, USA
08.2024 - 11.2024
- Opera GX
- Housekeeping communication and coordination
- Over 300 rooms
- Concierge - directions, restaurants, activities
- Group Blocks
- Concierge
Front Desk / Night Auditor
The Cow Hollow Inn
03.2023 - 09.2023
- Checked in guests
- Handled the phone
- Handled register
- Worked night audit, morning, and evening shift
- Emails from guests & third parties
- Concierge
- Over 70 rooms
Education
Diploma -
Beverly Hills High School
Hotel Management
Wyndham University
Hotel Management
SMC
Skills
- Opera Cloud and GX
- Customer service
- Operations management
- Excel and Word proficiency
- Housekeeping supervision
- Staff training
Languages
- English, first language
- Spanish, light
Timeline
Guest Service Agent
The Empire Hotel
08.2024 - 11.2024
Front Desk / Night Auditor
The Cow Hollow Inn
03.2023 - 09.2023
Guest Service Agent / Front Desk Assistant Manager
The HAAS Building Trademark by Wyndham
01.2021 - Current
Diploma -
Beverly Hills High School
Hotel Management
Wyndham University
Hotel Management
SMC
Similar Profiles
Mark UrbinaMark Urbina
Front desk/House representative and shuttle driver at Casa De Palmas, Trademark Collection by WyndhamFront desk/House representative and shuttle driver at Casa De Palmas, Trademark Collection by Wyndham
SNEHAL PADWALSNEHAL PADWAL
Customer Service and Retail Supervisor at The Plaza Hotel - Trademark Collection by WyndhamCustomer Service and Retail Supervisor at The Plaza Hotel - Trademark Collection by Wyndham
Younes El MoustaghfirYounes El Moustaghfir
Front Office Manager at Aspire Frankfurt Airport, Trademark Collection by WyndhamFront Office Manager at Aspire Frankfurt Airport, Trademark Collection by Wyndham
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Amit ShahAmit Shah
Owner at Zoom RoomOwner at Zoom Room