Naomi McCracken
Timpson,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well rounded in inventory, money handling, and medical procedures related to durable medical equipment.
Overview
7
7
years of professional experience
Work History
Medical Customer Service Representative
Gaddy's Medical
05.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced patient satisfaction by effectively managing and coordinating DME services.
- Coordinated with healthcare professionals to assess patient needs and recommend appropriate medical equipment solutions.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
Inventory Control Specialist
Boot Barn
10.2018 - 05.2022
- Investigated and resolved variances with inventory records.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Organized and processed damaged goods according to vendor and manufacturer procedures.
- Analyzed shortages and reported findings to corporate, focusing on continuous improvement.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Operated cash register, collected payments and provided accurate change.
- Sourced, qualified and conducted screening interviews with job candidates.
- Resolved customer complaints immediately, helping customers get their online orders efficiently.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Operations Specialist
Belk
09.2016 - 05.2018
- Maintained cleanliness and organization in back room stock.
- Prepared products by adding tags and readying pallets for restocking.
- Updated signage to reflect current pricing and promote target merchandise.
- Checked out customers by processing payments and bagging items.
- Reviewed planograms and end cap placements to properly merchandise items.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Liberal Arts And General Studies
Angelina College
Lufkin, TX11.2014
Skills
- Database updating
- Storage planning
- Audit support
- Order picking abilities
- Package preparation
- Shipping coordination
- Quality Assurance
- Leadership
- Communication
- Decision-making
- Time management
- POS systems
- Merchandise restocking
- Security monitoring
- Loss prevention
- Customer assistance
- Scanner operations
- Training and mentoring
- Returns and exchanges
- Money handling
- Teamwork
- Reliable and trustworthy
- Order Fulfillment
- Medical Insurance
- Payment Collection
- Medical Billing
- Patient Registration
- Patient Care and Confidential
Timeline
Medical Customer Service Representative
Gaddy's Medical
05.2022 - 05.2023
Inventory Control Specialist
Boot Barn
10.2018 - 05.2022
Operations Specialist
Belk
09.2016 - 05.2018
Liberal Arts And General Studies
Angelina College
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