Naomi McQueen
Hope Mills,NC
Summary
Coordinator with 4+ years of experience in clinical and administrative support, known for strong communication and efficiency, seeking to transition into Human Resources.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hygiene Coordinator
Dental Care Center
Fayetteville, NC
01.2025 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Scheduled and confirmed patient appointments.
Dental Assistant
Docs Dental
Fayetteville, NC
06.2024 - 12.2024
- Supported dentists with chairside assistance, ensuring efficient workflow during procedures.
- Monitored inventory levels of supplies, ordering when necessary to maintain operational readiness.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant
Southeastern Dental Specialist
Fayetteville, NC
10.2022 - 06.2024
- Assisted in patient preparations and comfort during dental procedures.
- Maintained cleanliness and sterilization of dental instruments and workspaces.
- Scheduled appointments and managed patient records using electronic systems.
- Educated patients on oral hygiene practices and post-treatment care.
- Collaborated with team members to improve patient flow and appointment scheduling efficiency.
- Trained new staff on office protocols and best practices for patient interaction and care delivery.
- Documented patient dental health information, medical history, and vital signs for future reference.
Office Manager
Morse Clinics
Dunn, NC
08.2020 - 10.2022
- Coordinated office operations to enhance workflow efficiency and maintain a productive environment.
- Developed and implemented office policies to improve administrative processes and compliance standards.
- Trained new staff on office procedures and best practices, fostering a collaborative team environment.
- Conducted regular audits of office systems and procedures to identify areas for improvement and implement solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure
- Managed scheduling and coordination of all office meetings between patients, doctors, and therapists to ensure smooth operations and minimal conflicts.
Education
High School Diploma -
Bal Perazim Christian Academy
Fayetteville, North Carolina Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Data entry
- Attention to detail
- Recordkeeping and file management
- Administrative support
- Documentation and reporting
Certification
Dental Assistant
X-ray
Timeline
Hygiene Coordinator
Dental Care Center
01.2025 - Current
Dental Assistant
Docs Dental
06.2024 - 12.2024
Dental Assistant
Southeastern Dental Specialist
10.2022 - 06.2024
Office Manager
Morse Clinics
08.2020 - 10.2022
High School Diploma -
Bal Perazim Christian Academy