Naomi Mitjans
Hialeah
Summary
.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
14
14
years of professional experience
1
1
Certification
Work History
401(k) Plan Representative II
ADP
09.2022 - Current
- Assist in the 401(k) plan Termination process
- QC amendments from client service
- QC SW contact change from plan support
- Assist in compliance testing, match verification, Client service contribution file, and Erisa billing
- Charge a termination fee to clients
- Assist in collecting money from clients who have been fired
- Assist Voya on questions regarding terminating clients
Executive Assistant
Florida National University
01.2012 - 01.2022
- Assisted students and families with financial aid applications (FAFSA), scholarships, and grants, ensuring compliance with federal and state regulations.
- Provided personalized guidance on loan options, repayment plans, and budgeting strategies.
- Conducted informational workshops on financial literacy and student loan management.
- Reviewed and processed financial aid packages, maintaining accuracy and timeliness in award disbursements.
- Acted as a liaison between students, parents, and financial institutions to resolve aid-related inquiries.
Education
Master of Health Services Administration -
Florida National University
Hialeah, FL01.2020
Bachelor of Business Administration - undefined
Florida National University
Hialeah, FL01.2016
Skills
- Process Improvement & Efficiency
- Regulatory Reporting & Audits
- Managing schedules, appointments, and calendars
- Keeping files and documents systematically arranged
- Prioritizing tasks efficiently
- Professional email and phone etiquette
- Clear and concise writing skills
- Active listening and verbal communication
- Handling multiple tasks and deadlines efficiently
- Scheduling and coordinating meetings
- Delegating and prioritizing workloads
Certification
Retirement Plans Fundamentals (RPF) Certification | Issued: 2024
Timeline
401(k) Plan Representative II
ADP
09.2022 - Current
Executive Assistant
Florida National University
01.2012 - 01.2022
Bachelor of Business Administration - undefined
Florida National University
Master of Health Services Administration -
Florida National University
Similar Profiles
Amanda R. PopeAmanda R. Pope
Sr. Manager Carrier Relations and API Operations; ADP HRO at ADPSr. Manager Carrier Relations and API Operations; ADP HRO at ADP
Michele HardingMichele Harding
Senior Analyst, Sales Operations at ADPSenior Analyst, Sales Operations at ADP
Euzalla CrawfordEuzalla Crawford
Wage Garnishment Associate at ADPWage Garnishment Associate at ADP
Albani Linares | Dental AssistantAlbani Linares | Dental Assistant
Greeter at Toyota Of HollywoodGreeter at Toyota Of Hollywood
Emily ZamoraEmily Zamora
Sales Associate at Redland Market VillageSales Associate at Redland Market Village