Naomi Mordzifa
Watertown
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Customer Service Representative ( OSD Clerk)
FedEx
Watertown
04.2024 - 03.2025
- Collaborated with team members and stakeholders to resolve overages, shortages and damages.
- Investigated and resolved shipping discrepancies to ensure customer satisfaction.
- Conducted detailed inspections of freight and documentation to ensure accuracy.
- Responded to customer concerns and questions with empathy and a solutions-focused mindset, ensuring a positive experience.
- Provided quality clerical support through data entry, document management, email correspondence and the operation of office equipment.
Administrative Officer
37 Military Hospital Ghana Armed Forces
12.2018 - 12.2023
- Standardized office structures and processes to promote collaboration and increased performance.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Provided counseling with regards to pension, salary and benefits for the total wellbeing and welfare of staff members.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Administrative Officer
Young Sailors Academy Ghana Armed Forces
10.2016 - 12.2018
- Led a team of 11 junior staff members by providing guidance and direction to create a positive and productive working environment.
- Composed and edited all significant school communication.
- Assisted school Directors with event planning, scheduling meetings as well as managing school’s calendar.
- Managed school resources including financial and human resources.
- Created, prepared and delivered reports to various departments in the school and to all stakeholders.
- Maintained and fostered professional relationships with families and students.
Biostatistics Assistant
Jamestown Polyclinic
08.2014 - 09.2015
- Prepared variety of different written communications, reports and documents.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Master of Arts - Public Health
Presbyterian University College
Ghana 09-2026
B.A(ARTS) - Religion And Human Values And Philosophy.
University of CapeCoast
CapeCoast 06.2014
Skills
- Office administration
- Customer and client relations
- Employee training and development
- Office management
- Communication Skills
- Leadership Skills
- Problem Solving Skills
- Teamwork skills
Accomplishments
- Developed and implemented modern filling system, which resulted in increased company efficiency and productivity.
Timeline
Customer Service Representative ( OSD Clerk)
FedEx
04.2024 - 03.2025
Administrative Officer
37 Military Hospital Ghana Armed Forces
12.2018 - 12.2023
Administrative Officer
Young Sailors Academy Ghana Armed Forces
10.2016 - 12.2018
Biostatistics Assistant
Jamestown Polyclinic
08.2014 - 09.2015
Master of Arts - Public Health
Presbyterian University College
B.A(ARTS) - Religion And Human Values And Philosophy.
University of CapeCoast