Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Naomi Motz

Shift Leader
Quincy,MA
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Naomi Motz

Summary

. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

28
years of professional experience
1
Certification

Work History

Walgreen's Pharmacy
Quincy, MA

Shift Leader
08.2022 - 03.2023

Job overview

  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Turner Painting
Pembroke, MA

Project Manager
02.2020 - 06.2022

Job overview

  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Developed and maintained project plans, timelines, and budgets.
  • Managed multiple projects with competing deadlines simultaneously.
  • Provided guidance to team members regarding tasks assigned to them.

K-Mart Department Store
Braintree, MA

Customer Service Representative
11.2017 - 11.2019

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Education

Rockland High School
Rockland, MA

High School Diploma
2000

Grand Canyon High School
Grand Canyon, AZ

Some College (No Degree) from Psychology

Skills

  • Customer Service Management
  • Conflict Resolution
  • Team Motivation
  • Shift Checklists
  • Inventory Counts
  • Positive Attitude
  • Cash Handling
  • POS System Operation
  • Rules Enforcement
  • Role Modeling
  • Complaint Resolution
  • Team Leadership
  • Strong Verbal and Written Communication
  • Problem-Solving
  • Complaint resolution
  • Sales expertise
  • Strong verbal and written communication
  • Decision-Making
  • Good Telephone Etiquette
  • Staff education and training
  • Multi-line phone talent
  • Professional telephone demeanor
  • Upselling
  • Store opening and closing
  • Excellent Communication
  • Active Listening

Certification

  • Certified in Hotel Hospitality in 2010.
Availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shift Leader

Walgreen's Pharmacy
08.2022 - 03.2023

Project Manager

Turner Painting
02.2020 - 06.2022

Customer Service Representative

K-Mart Department Store
11.2017 - 11.2019

Rockland High School

High School Diploma

Grand Canyon High School

Some College (No Degree) from Psychology

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Naomi MotzShift Leader