Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Naomi Murphy

Naomi Murphy

Las Cruces,NM

Summary

Results-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Observant, skilled at managing customer needs, assessing styles and recommending optimal choices. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling. Hardworking. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Hairstylist

Supercuts
Las Cruces, NM
03.2010 - Current
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Recommended products to clients based on their individual needs.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Educated clients on proper home hair care maintenance techniques.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
  • Tracked inventory of supplies used for styling services.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Advised clients on how to maintain their haircuts between visits.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Applied highlights, lowlights or other coloring techniques.
  • Greeted customers, answered phones and booked appointments.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Operated cash registers to receive payments from patrons.
  • Assisted other stylists with busy periods in the salon.
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Developed relationships with new clients through referrals from existing customers.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Mentored new staff to enhance personal growth and increase productivity.
  • Updated and maintained customer information records and beauty services provided.
  • Responded to customer inquiries by phone, email and in person.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Used thinning shears to remove bulk from the hair or create layers.
  • Shaved, trimmed and shaped beards and mustaches.
  • Upsold additional services when appropriate to increase sales volume.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Collaborated with other beauty professionals on projects related to hairstyling.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Performed chemical treatments such as perms and relaxers.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Managed cash register transactions during checkout process.
  • Applied water or setting, straightening or waving solutions to hair.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Developed new styles and techniques.
  • Organized scheduling of appointments throughout the day.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Achieved cost-savings by developing functional solutions to problems.
  • Understood and followed oral and written directions.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained schedule of class assignments to meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Modified existing software systems to enhance performance and add new features.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Leveraged skills to input and compile data gathered from various sources.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Wait Staff Member

Cafe Espania
Las Cruces, NM
05.2009 - 10.2010
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Set up dining room to meet hospitality and service standards.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Took beverage orders from patrons and served drinks promptly.
  • Cleared dishes between courses and after guests finished dining.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Complied with health department regulations regarding sanitation standards when handling food items.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Prepared tables by setting up linens, silverware and glassware.
  • Responded to ad hoc cleaning duties at end of shift.
  • Informed customers of daily specials and signature menu items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Filled condiments and napkin containers during slack periods.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Set up tables in between patrons to reduce wait times.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted and welcomed customers, providing them with menus.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Stocked service areas with supplies during slow periods.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees on restaurant procedures and plating techniques.
  • Cleared table and bussed dishes to allow for quick setups.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Addressed complaints to kitchen staff and served replacement items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Answered questions about menu selections and made recommendations when requested.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Prepared checks, itemizing total meal costs and taxes.
  • Implemented sanitary food handling, holding and service protocols.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled special customer requests for separate checks and menu substitutions.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus and answered questions regarding items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered products to customer locations on time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Leveraged skills to input and compile data gathered from various sources.
  • Answered calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Modified existing software systems to enhance performance and add new features.

Education

Cosmetology

Olympian Academy of Cosmetology
08-2009

High School Diploma -

Las Cruces High School
Las Cruces, NM
05-2007

Skills

  • Sales expertise
  • Relationship building and management
  • Networking expertise
  • Strong leader
  • Outstanding client retention
  • Customer consultation
  • Staff Management
  • Advanced communication skills
  • Marketing familiarity

Timeline

Hairstylist

Supercuts
03.2010 - Current

Wait Staff Member

Cafe Espania
05.2009 - 10.2010

Cosmetology

Olympian Academy of Cosmetology

High School Diploma -

Las Cruces High School

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Naomi Murphy