Summary
Work History
Education
Skills
Timeline
Generic

Naomi Murphy

Sharpsburg,GA

Summary

Accomplished Pharmacy Technician with expertise in medication dispensing and problem-solving, honed at Wal-Mart Super center. Skilled in insurance billing and maintaining patient confidentiality, committed to delivering exceptional service and ensuring regulatory compliance.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and organized with experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building skills.

Work History

Pharmacy Technician

Wal-Mart Supercenter
12.2013 - Current
  • Assisted pharmacists in preparing and dispensing medications to ensure accurate patient care.
  • Provided exceptional customer service by addressing inquiries and resolving issues related to prescriptions.
  • Trained new team members on pharmacy operations, enhancing overall team efficiency and knowledge sharing.
  • Monitored prescription accuracy, ensuring compliance with regulatory standards and safety protocols.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Set up and modified patient profiles to include current medications and insurance details.

Team Leader

Wall-Mart Super Center
01.2002 - 12.2013
  • Led customer service team to enhance operational efficiency and improve response times.
  • Implemented feedback mechanisms to assess customer satisfaction and inform service improvements.
  • Mentored team members on best practices, resulting in increased employee confidence and performance.
  • Streamlined workflow processes, reducing response times and enhancing overall customer experience.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Streamlined team processes for increased efficiency and productivity.
  • Led by example through consistently maintaining excellent performance standards.
  • Collaborated with management to develop strategies aimed at improving overall team performance.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
  • Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
  • Enhanced team morale and reduced turnover by implementing regular feedback sessions and recognizing outstanding performances.
  • Coached team members individually to develop their skills and improve performance, tailoring guidance to their specific needs.
  • Ensured compliance with all company policies and procedures related to customer service, maintaining high standards of integrity.
  • Streamlined response times to customer inquiries by optimizing team workflow, ensuring prompt and effective service.
  • Negotiated solutions to customer complaints, balancing customer satisfaction with company policies, to maintain positive relationships.
  • Developed comprehensive knowledge base for customer service representatives, significantly reducing onboarding time.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Interceded between employees during arguments and diffused tense situations.

Cashier

Wal-Mart Supercenter
12.1999 - 01.2002
  • Implemented improvements in checkout processes to reduce wait times for customers.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed customer transactions accurately and efficiently.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout areas to enhance customer experience.
  • Assisted in training new staff on cash handling procedures and store policies.
  • Mentored junior cashiers on best practices for customer engagement and transaction accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Reduced processing errors by meticulously following transaction procedures.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Branch Manager

Bank of Georgia
2004 - 2013
  • Processed customer transactions accurately and efficiently.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout areas to enhance customer experience.
  • Assisted in training new staff on cash handling procedures and store policies.
  • Mentored junior cashiers on best practices for customer engagement and transaction accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Reduced processing errors by meticulously following transaction procedures.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Enhanced shopping experience, provided product information and location assistance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Banking Customer Service Representative

Regions Bank
2001 - 2004
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Processed banking transactions accurately, ensuring compliance with regulations and policies.
  • Maintained up-to-date knowledge of banking products and services to assist customers effectively.
  • Collaborated with team members to streamline workflow processes, enhancing overall efficiency.
  • Trained new staff on best practices for customer interactions and operational procedures.
  • Monitored account activity to identify potential issues and provided timely solutions to customers.
  • Implemented feedback mechanisms to improve service delivery and customer satisfaction ratings.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
  • Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
  • Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
  • Delivered personalized banking advice, helping customers make informed financial decisions.
  • Managed high volume of inbound calls, ensuring prompt and professional customer service.
  • Streamlined customer service protocols, reducing wait times and improving service quality.
  • Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
  • Provided training to new customer service representatives, ensuring high standards of service.
  • Implemented feedback mechanisms, enabling continuous improvement in customer service.
  • Coordinated with other departments to address and solve complex customer issues.
  • Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
  • Organized and participated in community outreach programs, increasing bank visibility and customer base.
  • Improved customer experience by providing timely and accurate responses to inquiries about banking products and services.
  • Educated customers on online banking features, promoting digital adoption and convenience.
  • Facilitated smooth account opening processes, making banking more accessible to new customers.
  • Identified opportunities for cross-selling bank products, contributing to business growth.
  • Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
  • Monitored customer accounts for fraudulent activity, enhancing security and trust.
  • Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
  • Enhanced customer engagement by introducing loyalty program, rewarding long-term clients.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.

Bank Customer Service Representative

Bank of America
1986 - 2001
  • Provided expert guidance on account management and transaction inquiries, enhancing customer satisfaction.
  • Resolved complex customer issues using problem-solving skills to improve service delivery efficiency.
  • Trained new staff on banking procedures and customer interaction protocols, fostering a collaborative environment.
  • Streamlined process for handling customer complaints, resulting in quicker resolution times and improved feedback scores.
  • Conducted thorough account audits to ensure compliance with regulatory standards and internal policies.
  • Developed training materials for staff development programs, promoting knowledge retention and skill enhancement.
  • Led initiatives to implement new banking software, improving transaction processing speed and accuracy.
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
  • Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.
  • Reached out to existing bank customers and offered personalized support for different needs.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Provided expert guidance on account management, enabling customers to make informed decisions about their finances.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products and bank resources.
  • Streamlined banking processes for increased efficiency and improved client experience.
  • Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Collected feedback from customers to help improve service delivery and banking processes.
  • Exceeded performance metrics by consistently meeting or surpassing productivity goals.
  • Assisted clients in navigating complex financial products, ensuring clarity and understanding of services offered.
  • Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
  • Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
  • Went above and beyond with service to promote loyalty and support bank goals.
  • Mentored junior team members, sharing best practices and fostering a supportive work environment.
  • Delivered comprehensive training sessions on new products or services to fellow employees, ensuring consistent knowledge across the branch.
  • Participated in ongoing training programs to stay current on industry trends and best practices.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
  • Collaborated with team members to achieve branch goals and objectives.
  • Educated customers on online banking and mobile banking applications.
  • Handled various accounting transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Monitored and verified suspicious activity on customer accounts.
  • Assisted customers with banking needs and inquiries.
  • Trained new hires on customer service policies and procedures.
  • Referred customers to other banking departments for specialized services.
  • Generated monthly reports on customer activity and customer feedback.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Campbell High
Fairburn, GA
05-1977

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • Labeling accuracy

Timeline

Pharmacy Technician

Wal-Mart Supercenter
12.2013 - Current

Team Leader

Wall-Mart Super Center
01.2002 - 12.2013

Cashier

Wal-Mart Supercenter
12.1999 - 01.2002

Branch Manager

Bank of Georgia
2004 - 2013

Banking Customer Service Representative

Regions Bank
2001 - 2004

Bank Customer Service Representative

Bank of America
1986 - 2001

High School Diploma -

Campbell High

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