Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Naomi Nwaoba

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

6
6
years of professional experience

Work History

Unit Coordinator

ClearSky Rehabilitation Hospital
12.2024 - Current
  • Achieved appropriate patient flow by admitting, transferring, and discharging patients in EMR system and notifying appropriate personnel of patient status verbally and through signage.
  • Scheduled patient testing, delivered specimens to the lab, received STAT lab results, and posted in patient record for access by physicians.
  • Collected and analyzed data related to customer service, patient charges, and supply utilization.
  • Collaborated, communicated, and engaged with family and support system to support client's healing process.
  • Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
  • Provided concierge service to assist patients and families and direct them to available resources.

Clinical Assistant

CVS Minute Clinic
07.2023 - 10.2024
  • Managed patient intake, recorded vital signs, and updated medical histories in EMR systems, contributing to accurate patient records and prior authorization workflows.
  • Collected specimens and ensured correct labeling and timely processing, supporting diagnostic efficiency and patient care management.
  • Coordinated patient records, scheduled appointments, and handled insurance inquiries, ensuring accurate billing and smooth coordination with the clinical and administrative teams.
  • Conducted point-of-care testing and documented results in EMR systems, streamlining communication between clinical staff for faster decision-making.
  • Assisted in training new staff and supported ongoing system updates, ensuring seamless transitions during system upgrades.
  • Supported clinic operations by managing supplies and equipment, contributing to compliance with safety standards.
  • Provided patient education on treatment plans and follow-up care, ensuring compliance with prescribed therapies and patient satisfaction.

Patient Care Coordinator

Select Rehabilitation Hospital
09.2022 - 07.2023
  • Strong advocate for patients, ensuring their needs and preferences are communicated and respected throughout their rehabilitation journey, while addressing concerns and improving patient satisfaction.
  • Proficient in liaising between interdisciplinary teams, including therapists, nurses, physicians, and family members, to ensure seamless communication and collaboration for optimal patient care and rehabilitation outcomes.
  • Highly skilled in managing patient records using Electronic Medical Records (EMR) systems, ensuring accurate and timely documentation of patient progress, treatments, and interactions in compliance with healthcare regulations.
  • Expertise in scheduling and coordinating patient appointments, therapy sessions, and follow-up visits, ensuring the rehabilitation schedule is adhered to and all care providers are kept informed of any changes.
  • Adept at identifying workflow inefficiencies and patient care challenges, and implementing solutions that streamline processes, enhance patient care, and improve operational efficiency within the rehabilitation facility.
  • Strong understanding of insurance policies and billing practices, ensuring that patient services are properly coordinated with insurance providers, and assisting patients with understanding their coverage and out-of-pocket costs.
  • Demonstrates high emotional intelligence and empathy, essential for supporting patients and their families through the often-challenging rehabilitation process, providing both emotional and practical support.

Administrative Assistant

First Call of Dallas
04.2019 - 07.2022
  • Coordinated prior authorizations for neurology rehab services, ensuring compliance with healthcare regulations and efficient patient flow.
  • Managed patient and staff scheduling, working closely with clinical teams to ensure the smooth operation of care plans and service delivery.
  • Utilized EMR systems to maintain accurate records of patient interactions and services, ensuring compliance with HIPAA and healthcare standards.
  • Led process improvements that enhanced staff onboarding and workflow management, improving operational efficiency within the organization.
  • Assisted in the development of system documentation and staff training materials, supporting new user onboarding and system utilization.
  • Collaborated with healthcare providers and insurance companies to coordinate services and resolve authorization and billing issues.
  • Provided administrative support during clinical system upgrades, assisting in testing and system enhancement rollouts.

Admissions Specialist I

Parkland Health Systems
12.2021 - 06.2022
  • Managed ER patient admissions, ensuring accurate data entry into EMR systems for proper patient care coordination and insurance verification.
  • Handled prior authorizations for ER services, streamlining the admission process by collaborating with healthcare providers and insurance companies.
  • Worked with cross-functional teams to resolve admission-related issues, ensuring that clinical and administrative goals were met.
  • Supported compliance with state and federal healthcare regulations, ensuring that admissions met regulatory standards.
  • Coordinated patient discharge and follow-up appointments, enhancing continuity of care and patient experience.
  • Assisted in system testing and upgrades, ensuring proper functionality for patient admissions and workflow management.
  • Provided critical support during high-volume periods, maintaining accuracy and patient care standards under pressure.

Education

Bachelor of Science - Biology - Minor in Chemistry

Texas Woman 's University
Texas

Skills

  • Organizing data
  • Microsoft Office Suite
  • Electronic Medical Records (EMR)
  • Managing clinical data
  • Recording patient information
  • Effective communication
  • Prior Authorization
  • Analytical thinking
  • Problem-solving
  • Regulatory compliance
  • Project management
  • Workflow optimization
  • Insurance-related aspects of outpatient care
  • Coordinating with insurance providers

Additional Information

Experience working with Salesforce preferred, 8 years of work experience in Customer Service in Healthcare

Timeline

Unit Coordinator

ClearSky Rehabilitation Hospital
12.2024 - Current

Clinical Assistant

CVS Minute Clinic
07.2023 - 10.2024

Patient Care Coordinator

Select Rehabilitation Hospital
09.2022 - 07.2023

Admissions Specialist I

Parkland Health Systems
12.2021 - 06.2022

Administrative Assistant

First Call of Dallas
04.2019 - 07.2022

Bachelor of Science - Biology - Minor in Chemistry

Texas Woman 's University

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Naomi Nwaoba