Naomi Oates
Denver,CO
Summary
Versatile professional who's served as first point of contact for patients by verifying insurance, preparing records, and scheduling appointments. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Epiphany Dermatology
07.2021 - Current
- Demonstrate great organizational skills by effectively scheduling surgery procedures and clinic appointments across multiple sites.
- Ensured seamless patient care by completing insurance prior authorizations and meticulously verifying patient registration details.
- Manage day-to-day schedules and logistical arrangements for physicians, optimizing their workflow
- Answer 75+ phone calls a day, addressing inquires and concerns promptly and professionally.
- Demonstrate versatility and adaptability by providing cross-coverage as needed for other administrative roles.
- Verify upcoming surgery dates and patient appointments, minimizing scheduling discrepancies.
Administrator
Front Range Clinic
11.2020 - 07.2021
- Acted as a liaison between patients and physicians, addressing all non-clinical matters and ensuring effective communication.
- Ensured patient confidentiality by strictly following HIPAA regulations.
- Gathered and uploaded essential documents and lab results before appointments, enhancing preparation accuracy.
- Facilitated patient understanding of new documents and agreements, while also addressing special request.
CNA - Certified Nursing Assistant
Visiting Nurse Association
07.2020 - 11.2020
- Enhanced patient well-being through personal hygiene assistance and equipment adjustments.
- Conducted vital sign assessments, including temperature, blood pressure, and blood sugar monitoring.
- Aided with feeding and tracked dietary intake to support patients in meeting nutritional goals.
Barista
The Chocolate Therapist
04.2019 - 07.2020
Education
High School Diploma -
Steamboat Springs High School
Steamboat Springs, CO05.2016
Skills
- MS Office Suite
- ICD-10/CPT Coding
- Insurance / Medical Terminology
- Front Office Operations
- Written/Verbal Communication
- Scheduling / Data Entry
- Teamwork and Collaboration
- EHR Systems
- Customer Service
- Time Management
Timeline
Medical Receptionist
Epiphany Dermatology
07.2021 - Current
Administrator
Front Range Clinic
11.2020 - 07.2021
CNA - Certified Nursing Assistant
Visiting Nurse Association
07.2020 - 11.2020
Barista
The Chocolate Therapist
04.2019 - 07.2020
High School Diploma -
Steamboat Springs High School
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