Naomi Odi
Towson,MD
Summary
Resourceful and self-driven aspiring Business Analyst with a strong foundation in process optimization, data interpretation, and stakeholder communication. Successfully applied business analysis tools in a real-world e-commerce business to streamline operations and drive decision-making. Known for transforming scattered workflows into structured, scalable systems using tools like Lucidchart, Trello, and Looker Studio. Currently expanding technical knowledge in Agile methodologies and requirements gathering through professional development courses. Eager to bring a hands-on, problem-solving mindset to a collaborative team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Saphire Essentials ( Self Employed)
03.2024 - Current
- Created and optimized fulfillment workflows using Lucidchart, leading to a 30% reduction in manual errors and delays
- Built a dashboard in Google Sheets and Looker Studio to track content performance and sales trends, improving campaign planning accuracy
- Used Trello to manage production timelines with Nigerian artisans and streamline batching and shipping processes
- Conducted self-led user testing on process changes, validating improvements before rollout
- Translated operational challenges into actionable improvements using BA tools and frameworks
- Applied Agile principles in sprint-style task management for TikTok content and order tracking
Office Administrator
Yege Autos Llc
07.2019 - 10.2024
- Introduced a new filing and scheduling system that reduced document retrieval time by 40% and improved workflow visibility
- Supported budget tracking, meeting coordination, and recurring report generation for senior leadership
- Initiated small-scale workflow optimizations by documenting repetitive admin tasks and creating digital SOPs
- Collaborated with cross-functional teams to streamline scheduling and communication processes
- Provided backend support that increased team productivity and reduced scheduling conflicts by 35%
Customer Service Specialist
Macy’s
06.2018 - 07.2019
- Created a basic ticket-tracking system that reduced repeat customer issues and helped prioritize support tasks, improving resolution time by 25%
- Collected and analyzed customer feedback to recommend service enhancements, contributing to a 20% drop in complaints
- Wrote training guides that shortened new hire ramp-up time by 30%
- Delivered weekly reports on support KPIs and collaborated with leadership to identify performance gaps and fix root causes
- Built strong communication skills through daily problem-solving and cross-functional issue resolution
Education
Bachelor of Science - Sociology &Anthropology
University of Benin
Benin-city NigeriaSkills
- Business Process Improvement
- Process Mapping & SOP Documentation
- Requirements Gathering
- Stakeholder Collaboration
- Workflow Optimization
- Agile Fundamentals
- Lucidchart
- Trello
- Google Sheets
- Microsoft Excel
- Looker Studio
- Asana
- TikTok & Etsy Analytics
- Requirements gathering
Certification
- Business Analysis Foundations, LinkedIn Learning, Completed
- Business Process Improvement , LinkedIn Learning, Completed
- Excel for Business Analysts, LinkedIn Learning, In progress
- Agile Foundations, LinkedIn Learning, In Progress
Timeline
Business Analyst
Saphire Essentials ( Self Employed)
03.2024 - Current
Office Administrator
Yege Autos Llc
07.2019 - 10.2024
Customer Service Specialist
Macy’s
06.2018 - 07.2019
Bachelor of Science - Sociology &Anthropology
University of Benin
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