Overview
Work History
Timeline

Naomi Onchonga

Plymouth,MN

Overview

15
15
years of professional experience

Work History

Correctional Officer

Department of Minnesota
07.2024 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Supported reentry programs that prepared inmates for successful integration into society.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Facilitated effective emergency response drills, preparing staff for potential crises.
  • Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Investigated and responded to incidents of inmate misconduct.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Administered drug tests to inmates.
  • Coordinated with other law enforcement personnel to exchange information.

Medical Device Assembler

Abbott Industries
09.2023 - 07.2024
  • Upheld strict quality standards throughout all stages of production, resulting in consistently reliable medical devices for end users.
  • Ensured timely completion of projects, prioritizing tasks efficiently based on production schedules and customer demands.
  • Consistently met or exceeded performance targets, showcasing strong dedication to achieving exceptional results within a demanding work environment.
  • Enhanced quality control by thoroughly inspecting and testing assembled products for compliance with industry standards.
  • Contributed to a safer work environment by diligently following company safety protocols and adhering to cleanroom procedures.
  • Provided valuable input during team meetings, offering suggestions for improving overall efficiency while maintaining high-quality output standards.
  • Reduced waste and scrap rates through careful handling of delicate components during the assembly process.
  • Supported continuous improvement initiatives, actively participating in training sessions and workshops to enhance technical skills.
  • Facilitated smooth workflow transitions between different production stages, coordinating closely with colleagues across departments as needed.
  • Streamlined assembly process, utilizing specialized tools and equipment for precise assembly of complex medical devices.
  • Supported team members during periods of increased workload, willingly taking on additional tasks to ensure timely project completion.
  • Improved production efficiency by meticulously assembling medical devices according to specifications and guidelines.
  • Maintained high levels of accuracy in documentation, recording detailed information about product assemblies for traceability purposes.
  • Handled supply inventory by checking stock and ordering new items when needed.
  • Applied blank labels to devices, packaged and sealed items before sending for quality review.
  • Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
  • Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
  • Followed detailed assembly instructions, processes, and procedures at Business Name.

Postal Service Clerk

Kenya Postal Authorities
01.2010 - 03.2019
  • Streamlined package handling processes for improved delivery times and reduced damage incidents.
  • Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
  • Enhanced customer satisfaction by providing efficient and courteous service at the postal counter.
  • Reduced wait times by efficiently organizing workload and prioritizing tasks during peak hours.
  • Maintained accurate records of all incoming and outgoing mail, ensuring proper tracking and routing.
  • Collaborated with colleagues to develop innovative solutions for improving overall postal operations.
  • Optimized inventory management practices, regularly restocking supplies to maintain adequate levels for daily operations.
  • Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
  • Processed bulk mailings for businesses, fostering strong professional partnerships within the community.
  • Ensured safety compliance by performing routine inspections of equipment and facilities, reporting any issues promptly.
  • Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
  • Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
  • Improved workplace organization by implementing effective storage solutions for mailroom materials and equipment.
  • Contributed to increased customer retention rates through personalized interactions showcasing commitment to quality service.
  • Identified areas of operational inefficiency, suggesting actionable improvements that led to enhanced productivity among staff members.
  • Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.
  • Handled fragile or hazardous items carefully, adhering to established safety protocols.
  • Resolved customer concerns swiftly, promoting positive experiences and building lasting relationships with patrons.
  • Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
  • Promoted USPS products and services to enhance revenue generation while fulfilling customer needs.
  • Sorted mail according to size, shape and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed mail and computed pricing amounts.
  • Provided service and sales to walk-in customers.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Prepared reports to track mail volumes, fees and other related data.
  • Moved bulk containers and large parcels with forklifts.
  • Upsold postal services like insurance and tracking.
  • Planned routes and service updates to improve customer satisfaction.
  • Monitored performance of junior team members and offered support.
  • Set staff schedules to optimized coverage of all areas.
  • Used computer systems to track packages and update client information.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Added accurate data entry into computer system to complete transactions.

Timeline

Correctional Officer - Department of Minnesota
07.2024 - Current
Medical Device Assembler - Abbott Industries
09.2023 - 07.2024
Postal Service Clerk - Kenya Postal Authorities
01.2010 - 03.2019

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Naomi Onchonga