Naomi Ortega
Miami Gardens,FL
Summary
Developed skills in professional beauty environment with focus on client satisfaction and attention to detail. Possesses strong communication and customer service abilities. Seeking to transition into new field and apply these transferable skills to new challenges. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs.
Overview
5
5
years of professional experience
Work History
Professional Nail Technician
Nailedbynaoo Inc
12.2021 - Current
- Expanded clientele base through referrals from satisfied customers who appreciated meticulous attention to detail in every service provided.
- Strengthened customer loyalty with outstanding time management, ensuring appointments were completed on schedule without compromising quality.
- Showcased artistic talent through customized freehand nail art designs tailored to individual client requests or special occasions.
- Played an active role in salon marketing initiatives, including social media promotion and participating in local community outreach events to broaden customer reach and brand awareness.
- Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting connections with customers.
Restaurant Hostess
Naked Taco
06.2022 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Retail Sales Associate Cashier
Direct Tools Factory Outlet
08.2021 - 05.2022
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
After School Counselor
Hive Preparatory School
11.2019 - 05.2020
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Built productive, lasting connections with individual students.
Education
Full Specialist - Nails And Skin
Hollywood Institute of Beauty Careers
420 S SR-7 Hollywood, FL 33023 United States04.2021
Graphic And Digital Design
Miami Lakes Educational Center
5780 NW 158th St Miami Lakes, FL 33014 United Sta05.2020
Skills
- Appointment scheduling
- Continuing education
- Upselling products and services
- Customer service
- Problem-solving skills
- Time management
- Team collaboration
- Verbal and written communication
- Creative design
- Attention to detail
- Multitasking
- Active listening
- Adaptability and flexibility
Timeline
Restaurant Hostess
Naked Taco
06.2022 - 03.2023
Professional Nail Technician
Nailedbynaoo Inc
12.2021 - Current
Retail Sales Associate Cashier
Direct Tools Factory Outlet
08.2021 - 05.2022
After School Counselor
Hive Preparatory School
11.2019 - 05.2020
Full Specialist - Nails And Skin
Hollywood Institute of Beauty Careers
Graphic And Digital Design
Miami Lakes Educational Center
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