Naomi Patterson
Summary
15+ years shaping a high-touch customer service environment for non-profit and business entities with a strong focus on budget development and execution. I bring a proven track record in strategic budget development and meticulous execution to help your organization thrive. I specialize in a hybrid B2B and B2C business model and philanthropy alignment to improve and engage with your community and stakeholders.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Enterprise & Creative Consultant
Harvest Bridge & Simply Organized
Annapolis, MD
01.2024 - Current
- Collaborating with leadership teams to strengthen and implement the organization's mission and drive growth and profitability by maximizing community impact and visibility.
- Developing and delivering training and skill-building programs to improve client services, sales strategies, financial budgeting, and human resource management.
- Design and implement efficient organizational systems that document workflows and critical growth metrics that enhance productivity.
Director of Client Services
AO People Partners
Bethesda, MD
01.2023 - 06.2024
- Collaborated directly with Founders and the COO to streamline operations, enhance contract execution, and cultivate strong customer and client relationships.
- Led workshop planning and facilitation, driving successful succession planning initiatives, streamlining contract modifications, optimizing vendor oversight, and enhancing stakeholder relationships through client feedback integration.
- Optimized client satisfaction via comprehensive relationship management, implementation of meticulous engagement metric tracking, and oversight of successful project completion.
Chapter Service Manager
Conscious Capitalism
United States
01.2021 - 12.2023
- Spearheaded collaboration with 20+ Chapters and their leadership to design and execute comprehensive growth strategies, ensuring strong alignment between organizational capabilities and mission.
- Guided chapter leaders in harnessing business as a force for good, delivering high-impact results by providing essential resources such as global standardized meeting agendas, robust databases, and efficient mass communication platforms.
- Contributed to the strategic planning and successful execution of an annual CEO Summit, an invitation-only event designed to empower executive leaders in building financially robust businesses that elevate humanity.
Account Manager
Lockheed Martin | John Paul
Rockville, MD
01.2019 - 12.2021
- Cultivated a stable and sustainable work environment by developing and implementing strategic employee wellness programs, including a unique employee-designed concierge service, which significantly improved engagement and achieved a 15% boost in retention.
- Streamlined Salesforce operations by strategically identifying and implementing best practices and boosting efficiency and productivity to support integrated marketing channels and outreach initiatives.
- Strengthened brand visibility and market positioning by leveraging key metric analysis for strategic reporting, developing innovative marketing and rebranding strategies, and expertly planning and executing large events and exclusive C-Suite VIP meetings.
Director of Client Services
Artex Fine Art Services
Nationwide / Washington D.C.
01.2016 - 12.2019
- Supported company acquisition and merger processes by working closely with C-suite executives, and developed and implemented nationwide job design strategies that improved operational procedures and drove overall growth.
- Delivered high-impact events and conferences with budgets exceeding $500K, exceeding client expectations and driving significant ROI, while overseeing national and international clients across five locations and managing 30+ general and account managers in customer service.
- Led comprehensive sales and marketing initiatives, including revamping advertising and social media strategies to achieve 15-25% annual sales growth and enhance global brand visibility, and expertly developing and executing private, public, and government RFPs and sales presentations.
General Manager/International Specialist
U.S. Art Company
Boston, MA
01.2015 - 12.2016
- Drove strategic expansion and growth by conducting comprehensive location analysis for future regional offices and developing new business lines.
- Contributed to long-term strategic planning initiatives, focusing on achieving operational excellence and fostering organizational growth.
- Optimized facility operations through strategic storage design, space utilization, and capacity planning initiatives, enhancing overall quality management.
Senior Registrar for Collections & Exhibitions
Pérez Art Museum
Miami, FL
01.2007 - 01.2016
- Orchestrated the execution of a $130 million museum relocation project from concept to completion, collaborating with world-renowned architects Herzog & de Meuron to seamlessly move the permanent collection, develop new exhibitions, and establish state-of-the-art facilities.
- Provided strategic financial counsel and managed annual budgets exceeding $1 million while demonstrating strong contract management skills by executing complex museum loans, exhibitions, and legal agreements.
- Led intricate conservation projects and cross-team initiatives, developed essential policies for museum accreditation and emergency recovery, and managed comprehensive database programs to ensure collection security and historical accuracy.
Education
Master of Business Management -
Western Governors University
Bachelor of Fine Arts - Art/Art History/ Business
University of Minnesota
Bilingual, Spanish Immersion Program -
University of Minnesota
Certification
- Custom Broker Shipping License Course, Import and export laws and regulations, supply chain security, global transportation, and logistics
- Certified Travel Agent, FAU Hospitality and Travel Management, Atlantic University
Conferences And Organizations
- CEO Summit 2022, Collaborative workshops about transformation, innovation, growth, and inspiration
- Museum Legal Administration (ALI-CLE), Legal contract framework and negotiation
- American Alliance of Museums (AAM), Leadership, board and governance, revenue, and development
- Association of Registrars and Collection Specialists (ARCS), Ethics and professionalism, project management, budgeting, mission, and vision improvement
- Art Table, Strategic planning, mentorship, growth, advancement of women in leadership
- ARTIM, Serving the world’s leading museums, galleries, auction houses, dealers, and private collectors
- International Convention of Exhibition and Fine Art Transporters (ICEFAT), Global trade organization
Timeline
Enterprise & Creative Consultant
Harvest Bridge & Simply Organized
01.2024 - Current
Director of Client Services
AO People Partners
01.2023 - 06.2024
Chapter Service Manager
Conscious Capitalism
01.2021 - 12.2023
Account Manager
Lockheed Martin | John Paul
01.2019 - 12.2021
Director of Client Services
Artex Fine Art Services
01.2016 - 12.2019
General Manager/International Specialist
U.S. Art Company
01.2015 - 12.2016
Senior Registrar for Collections & Exhibitions
Pérez Art Museum
01.2007 - 01.2016
Master of Business Management -
Western Governors University
Bachelor of Fine Arts - Art/Art History/ Business
University of Minnesota
Bilingual, Spanish Immersion Program -
University of Minnesota
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