NAOMI PEASE
Albuquerque,NM
Summary
Dynamic professional with a proven track record at Amazon, excelling in issue resolution and cross-functional teamwork. Demonstrated ability to enhance customer satisfaction through strategic planning and performance improvement, consistently exceeding productivity targets. Skilled in inventory management and fostering strong client relationships, driving operational efficiency and loyalty.
Overview
18
18
years of professional experience
Work History
Associate
CARLISLE CHEVRON
06.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Associate
Amazon
10.2021 - 03.2023
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Managed warehouse operations and verified proper shipment procedures.
Service Manager
Flying Star
06.2020 - 11.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
Associate
Amazon Prime
11.2019 - 05.2020
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Stylist Sales Associate
Nic + Zoe
08.2019 - 05.2020
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Translated inspiration into action by solving customer styling needs.
- Processed transactions accurately at the point-of-sale system while maintaining professionalism with cash handling procedures.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
Owner/operator
Helping Hand Cleaning Service
01.2007 - 01.2015
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
Insurance Agency Owner
Pease Farmers Agency
01.2009 - 01.2011
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
- Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
- Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.
Education
Bachelor of Science - Business
University of New Mexico
Albuquerque, NM01-2017
Skills
- Work Planning and Prioritization
- Issue resolution
- Cross-functional teamwork
- Performance improvement
- Procedural compliance
- OSHA regulations compliance
- Security compliance
Timeline
Associate
CARLISLE CHEVRON
06.2023 - Current
Associate
Amazon
10.2021 - 03.2023
Service Manager
Flying Star
06.2020 - 11.2020
Associate
Amazon Prime
11.2019 - 05.2020
Stylist Sales Associate
Nic + Zoe
08.2019 - 05.2020
Insurance Agency Owner
Pease Farmers Agency
01.2009 - 01.2011
Owner/operator
Helping Hand Cleaning Service
01.2007 - 01.2015
Bachelor of Science - Business
University of New Mexico
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