Naomi Perez
Iowa Colony,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waxer / Sugarist
HELLO SUGAR
08.2024 - Current
- Completed thorough consultations with each client to determine their specific needs and preferences prior to waxing services.
- Regularly attended industry training sessions to stay up-to-date on the latest trends and techniques in waxing practices for continuous improvement of service offerings.
- Contributed to salon revenue growth by upselling additional products and services during appointments.
- Increased client retention rate through exceptional attention to detail and personalized care during each appointment.
- Assisted in inventory management processes by accurately tracking product usage and ensuring adequate stock levels were maintained at all times.
- Served as a knowledgeable resource on different types of waxes available based on individual skin types, helping clients make informed decisions about their waxing services.
- Educated clients on proper aftercare procedures for optimal results and reduced skin irritation.
- Improved customer satisfaction by providing efficient and thorough waxing services.
- Enhanced client experience by offering comprehensive pre-appointment preparation instructions, reducing anxiety surrounding the waxing process.
- Performed specialized techniques in Brazilian, bikini, and full-body waxing for diverse clientele needs.
- Managed time effectively during appointments, ensuring punctual completion without sacrificing service quality or client satisfaction.
- Maintained a clean and sanitized workstation, adhering to strict hygiene standards for client safety.
- Ensured a comfortable and relaxing environment for clients, leading to increased repeat bookings.
- Developed strong rapport with clients through excellent communication skills, resulting in positive reviews and referrals.
- Maintained clean and sanitary workspace.
- Advised clients on proper home-care regimens.
- Developed loyal following of clients by providing high-quality services.
To-Go Specialist
Texas Roadhouse
01.2023 - 10.2023
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Maintained clean and organized work area, contributing to pleasant dining environment for to-go customers.
- Improved order accuracy with meticulous attention to detail, reducing number of remakes and customer complaints.
- Developed method for handling peak hours more effectively, ensuring smoother workflow and happier customers.
- Collaborated with kitchen staff to ensure timely preparation of orders, minimizing wait times for customers.
- Adapted quickly to menu changes and special promotions, accurately conveying information to customers.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items
Education
Certification - Cosmetology
JB Hensler College & Career Academy
Manvel, TX05.2024
Skills
- Strong customer service
- Strong multitasking
- Phone etiquette
- Flexible scheduling
- Quick learner
- Team player
- Detail-oriented
- Appointment scheduling proficiency
- Professional communication
- Adaptable to client needs
- Discretion and confidentiality
- Proper sanitation practices
- Point of sale systems
- Money handling
- Time management
- Reliability
- Excellent communication
Certification
- Cosmetology License, 06/01/24, 06/30/26
- Food Handler Certification, 01/01/23, 01/31/26
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Waxer / Sugarist
HELLO SUGAR
08.2024 - Current
To-Go Specialist
Texas Roadhouse
01.2023 - 10.2023
- Cosmetology License, 06/01/24, 06/30/26
- Food Handler Certification, 01/01/23, 01/31/26
Certification - Cosmetology
JB Hensler College & Career Academy
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